MELANIE O. GOODWIN-CHURCHILL
Summary
A professional with strong background in diverse industries, delivers precise and efficient services. Consistently collaborates with team members to ensure high-quality results and adapts to changing needs seamlessly. Adept in different programs and customer support, valued for reliability and precision.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Optical Technician
Sansbury Eye Center
01.2022 - 03.2024
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Facilitated seamless transitions between departments by coordinating effectively with other staff members involved in the patient care process.
Retail Sales Associate
J.Jill
10.2021 - 03.2022
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Chief Executive Officer
Churchill Consulting LLC
01.2011 - 09.2021
- Led the business development in the government sectors of Counterintelligence and Security, contract RFP responses and recruiting of Senior Counterintelligence and HUMINT personnel through extensive connections within the Intelligence Community
- I led both as a representative for the contracts procurement field and as a staff member to bring to bear technical considerations of methodology for partnering on multi-source and vendor deals as well as negotiations
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Commercial Account Manager
Orkin Pest Control
01.2007 - 01.2009
- Developed and managed commercial accounts for Orkin Pest Control
- I provided pest control subject matter expertise in services for processing plants, banks, restaurants, and daycares
- Graduated, with sterling marks, the three month Executive Training Program which included servicing accounts from every employee's position to develop a comprehensive view of and establish premium sales advancements at each commercial location
Manager/Trainer
The Mobile Solution
01.2004 - 01.2007
- Successfully managed the vital Myrtle Beach market location, with an ensuing promotion to Sales Trainer for the state of South Carolina following the accomplishments hereto
- Implemented a training program on Neuro-linguistic Programming (NLP) and its effective implementation in sales
- Further, I travelled throughout the state for additional training support and motivation through team building exercises for all staff
Loan Originator
National City Mortgage
01.2001 - 01.2004
- Originated and processed loans for National City Bank
- Acquired loans through leads provided by referrals, realtors and builders
- A process by which you have a customer that wants to refinance or purchase a home and you provide the best mortgage rate for the term of the loan
Property Manager
Bentley Court Apartments
01.1997 - 01.2001
- Managed a 320 unit property, knowledgeable of laws for tax credit property, and ensured occupancy never fell below 98%
- Performed marketing for property, collections on delinquent units, lease closings, unit move-out inspections, ledger posting of rent payments, issued writs for ejection from units( eviction via magistrate court), and managed a staff of five (5) employees
Education
Associate of Arts - Business
DeVry University
09-2026
Skills
- Customer service
- Relationship building
- Sales team training
- Staff management
- Motivational skills
- Vendor subcontracting
Certification
- South Carolina Institute of Real Estate, Licensed Property Manager-1999
- Notary Public-Active
- NLP Certification, San Diego CA- 2006
- Travel Advisor Certification-2024
Timeline
Optical Technician
Sansbury Eye Center
01.2022 - 03.2024
Retail Sales Associate
J.Jill
10.2021 - 03.2022
Chief Executive Officer
Churchill Consulting LLC
01.2011 - 09.2021
Commercial Account Manager
Orkin Pest Control
01.2007 - 01.2009
Manager/Trainer
The Mobile Solution
01.2004 - 01.2007
Loan Originator
National City Mortgage
01.2001 - 01.2004
Property Manager
Bentley Court Apartments
01.1997 - 01.2001
Associate of Arts - Business
DeVry University
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