Melanie Cisneros
San Antonio,TX
Summary
My objective is to gain an entry-level position which would allow me to demonstrate, share, and sharpen my strong problem-solving and customer centric skills. In addition; I’d use my organizational skills and exactitude, with ability to function at a high level in a wide variety of settings.
Overview
23
23
years of professional experience
Work History
School Bus Driver
San Antonio ISD Transportation
04.2022 - Current
Home Health Caregiver
La Estrella Home Care
11.2021 - 09.2023
Senior Personal Lines Processor
Nationwide Mutual Insurance Company
12.2016 - 11.2021
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance forms or related documents and reviewed for completeness.
- Increased efficiency within the department by implementing new software tools designed specifically for personal lines processing tasks.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Ensured data accuracy by meticulously reviewing applications for completeness before submission to underwriters.
- Coordinated with contracting department to resolve payer issues.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Coordinated workflow between departments to minimize delays in policy issuance or claims handling procedures.
- Collaborated with underwriters, agents, and brokers to gather necessary information for accurate risk assessment.
- Skilled at working independently and collaboratively in a team environment.
Agent Support Specialist
Nationwide Mutual Insurance Company
08.2012 - 12.2016
- Collaborated with team members to resolve complex issues, improving overall service quality.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Participated in cross-functional initiatives to enhance overall operational effectiveness across departments.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
Claims Associate
Nationwide Mutual Insurance Company
01.2001 - 08.2012
- Streamlined internal processes through regular review of existing procedures, recommending improvements where needed.
- Verified client information by analyzing existing evidence on file.
- Streamlined the claims process for increased efficiency by implementing organizational skills and attention to detail.
- Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
- Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
GED -
Fox Technical High School
San Antonio, TX09.1995
Skills
- Valid Driver's License
- Safety-focused
- Dependable and Responsible
- Customer-Oriented
- Punctuality
- Commercial Drivers License CDL
- Teamwork and Collaboration
- Troubleshooting
- Critical Thinking
- Computer Skills
- Data entry proficiency
- Policy analysis
- Policy Review
- Claims review
- Data Entry
- Documentation abilities
- Claims Processing Software
- Professionalism and Ethics
- 10-Key Touch
- Microsoft Office
- Policy Interpretation
- Medical Terminology
- Attention to Detail
- Records Management
- Insurance Coverage Verification
- Claims
- Data Entry Software
- Number-savvy
- Reporting abilities
- Data Recording
- Problem-Solving
- Equipment Troubleshooting
- Creative Thinking
- Customer Communication
- Spreadsheet development
- Flexible and Adaptable
- Works well independently
Timeline
School Bus Driver
San Antonio ISD Transportation
04.2022 - Current
Home Health Caregiver
La Estrella Home Care
11.2021 - 09.2023
Senior Personal Lines Processor
Nationwide Mutual Insurance Company
12.2016 - 11.2021
Agent Support Specialist
Nationwide Mutual Insurance Company
08.2012 - 12.2016
Claims Associate
Nationwide Mutual Insurance Company
01.2001 - 08.2012
GED -
Fox Technical High School