Melanie Clark
Richland
Summary
Dedicated professional with over 8 years in customer service roles. Known for attention to detail and problem-solving abilities, ensuring efficient operations and exemplary team collaboration.
Overview
8
8
years of professional experience
Work History
Broista/ Shift Lead
Dutch Bros
Kennewick
08.2017 - Current
- Performed duties as both barista and shift lead across multiple sites: Kennewick, WA, Queen Creek, AZ and San Tan Valley, AZ.
- Supervised team members during busy shifts to ensure efficient service.
- Completed opening and closing duties to facilitate business operations.
Shop Manager
Dutch Bros
Knoxville
12.2022 - 02.2025
- Oversee and responsible for all the employees at shop: onboarding, hiring, training, coaching, corrective action, terminations, etc.
- Ensure the shop is prepared to serve customers each day, and that it meets all company standards.
- Maintain good business practices as outlined by management (labor targets, cost of goods, customer experience scores, etc.).
- Responsible for ensuring appropriate staffing, and creating and posting the shop schedules.
- Modeled and met all expectations of all positions under supervision.
- Attended and/or hosted shop leadership meetings, and monthly shop meetings.
- Communicated and prepared the crew for all upcoming specials, promotions, standard changes, etc.
- Managed inventory.
- Completed timesheets, sick pay and PTO for all employees.
Mobster
Dutch Bros
Queen Creek
07.2021 - 12.2022
- Traveled for extended periods of time.
- Assisted in opening new Dutch Bros shops in new areas of the country.
- Trained new baristas utilizing the Dutch Bros Company Training Guide.
- Taught company culture to new crews in new areas.
- Supported shops that needed experience and support in order to run more smoothly.
Education
Bachelor of Arts - Elementary Education
Washington State University
Pullman, WA12-2019
High School Diploma -
Kamiakin High School
Kennewick, WA06-2014
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Reliability and punctuality
References
References available upon request.
Timeline
Shop Manager
Dutch Bros
12.2022 - 02.2025
Mobster
Dutch Bros
07.2021 - 12.2022
Broista/ Shift Lead
Dutch Bros
08.2017 - Current
Bachelor of Arts - Elementary Education
Washington State University
High School Diploma -
Kamiakin High School