Melanie Greving-Clatt
La Grange,Mo
Summary
I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Managing Agent
Acceptance Insurance
Quincy, IL
11.2022 - 06.2023
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Upsold additional products and services after identifying customer needs and requirements
- Created sources for continuous client referrals within the community and with businesses
- Responding to customer calls swiftly to resolve issues and answer questions
- Build relationships with clients through active listening to provide excellent service
- Spent ample time with each customer, going over and explaining documents to ensure key information was understood.
Laborer / Assembler
Charles Industries
Canton, MO
06.2021 - 11.2022
- Assembling parts for production to ship to customers
- Was required to keep a keen eye for detail as the parts I assemble go directly to the customer and as part of my job I am to make sure everything is completed perfectly to customer requested specifications for their orders.
Customer Service Advocate II
Blue Cross Blue Shield of Illinois
Quincy, IL
11.2018 - 11.2020
- Answering Member Calls
- Quoting Benefits and going over their claims with them
- Adjusting any claims that needed adjustment
- Helping them find in network doctors
- Setting up member accounts and reinstating those accounts that had been terminated
- Answering all member questions and assisting them with their needs.
Store Manager
U.S. Cellular Agent Location
Canton, MO
04.2017 - 08.2018
- Overseeing day to day operations, overseeing staff, making sure customers' needs were met efficiently and to the customers satisfaction, maintaining my personal goals and those of my store
- Also making sure that I was there for my team to help them meet their goals as well
- Updating all promo signage and making sure my associates were always up to date with the current promos, devices and accessories we had to offer
- I also organized GRO Events for my store to increase traffic and business
- I was the Samsung advocate not only for my store but all stores in our company
- I made sure that all Sales Now calls and renewal calls were completed within the first 10 business days of the month giving us time to go back through that month and previous months for follow through and growth
- My associates and I would do courtesy calls within one week of a customer getting a new device and I took it upon myself to send each customer a personalized thank you card giving us several opportunities to make a great impression with the customers and gain referrals.
Owner / General Manager
Integrity Auto Center
Hannibal, MO
02.2012 - 04.2017
- Attend Auctions and Purchase Inventory For The Store
- Manage The Office
- Accounts Receivable, Accounts Payable, Bank Reconciliation, Customer Service, Sales, Secure Loans For Customers, Loan Processing, Handle Any And All Complaints, File All Title Work, Responsible For Filing All Necessary Documents For The State And Federal Government, And Overseeing All My Employees To Make Sure Work Is Completed Accurately And Timely.
Office Manager
Quincy Auto Credit
Quincy, IL
08.2011 - 02.2012
- Accounts Receivable, Accounts Payable, Payroll, Bank Reconciliation, Customer Service, Sales, Collections, Scheduled Service Appointments, Filed All Title Work Prepared and Filed All State and Federal Tax Forms For The Store, Was responsible For Preparing All Forms Necessary In Opening A New Store In Hannibal Missouri.
Finance Associate/Collections
Prime Auto Finance
Quincy, IL
05.2009 - 03.2011
- Inputting, Tracking and Payables for Inventory, Customer Service, Processing and Tracking of Repossessions and procedures
- Inputting of General Ledger Entries, Assisting with Accounts Receivable and Accounts Payable along with the Balancing of the General Ledger
- Collection of Past-due Customers which consisted of over the phone, outside collections, and repossession.
Manager
Express Depot
Quincy, IL
05.2004 - 03.2005
- Assisting customers, ordering and Stocking of Inventory for the store and made adjustments when needed to ensure store profitability, management of employees, made daily bank deposits and kept the books, made sure the store was compliant with all local, state and federal laws, provided excellent customer service, motivated and encouraged the employees to work as a team to ensure that both the employees and customers were happy and received excellent service.
Corrections Officer
Adams County Sheriff Department
Quincy, IL
06.1998 - 06.2003
- Supervision and processing of inmates within Adams County Jail
- Bonding of prisoners and ordering of goods within the Jail for the inmates (Commissary)
- Serving of Warrants and Orders of Protections within Adams County
- Transporting of Inmates to Appointments and to Department of Corrections.
Education
Associate of Science -
John Wood Community College
Quincy, ILCertification
- P&C License in Illinois, Missouri, Indiana, and Kentucky
References
- Tina Eversden - Jones (Friend)
(217) 653-3569
- Darci Clatt (Family)
(573) 822-1793
- AJ Jones (Employer)
(636) 387-3481
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Information documentation
- Time management
- Organizational skills
- Customer service abilities
- Customer service and care
- Problem-solving skills
- Customer needs determination
- Schedule Management
- Order fulfillment
- Customer complaint resolution
- Business Development
- Polite communication skills
- Staff Management
- Customer service-focused
- Marketing and advertising
- Budgeting
- Leasing and sales
- Financial budgeting and reporting
- Internet savvy
- Call management
Timeline
Managing Agent
Acceptance Insurance
11.2022 - 06.2023
Laborer / Assembler
Charles Industries
06.2021 - 11.2022
Customer Service Advocate II
Blue Cross Blue Shield of Illinois
11.2018 - 11.2020
Store Manager
U.S. Cellular Agent Location
04.2017 - 08.2018
Owner / General Manager
Integrity Auto Center
02.2012 - 04.2017
Office Manager
Quincy Auto Credit
08.2011 - 02.2012
Finance Associate/Collections
Prime Auto Finance
05.2009 - 03.2011
Manager
Express Depot
05.2004 - 03.2005
Corrections Officer
Adams County Sheriff Department
06.1998 - 06.2003
Associate of Science -
John Wood Community College
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