Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Clouse

Houma,Louisiana

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Night Club Manager

Lenny Swiderski, Sr.
Houma, LA
12.2019 - 03.2022
  • Organized promotional events such as live music shows, DJs, and contests to attract customers.
  • Oversaw events by delegating tasks to club employees and coordinating with vendors.
  • Conducted regular inspections of premises throughout shift hours ; addressed any potential hazards immediately .
  • Responded promptly to customer inquiries via phone or email regarding upcoming events at the club or general questions about its services .
  • Identified root causes of club issues and executed game plan for improvement.
  • Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
  • Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
  • Managed payroll processes including approving timesheets, calculating wages, processing payments .
  • Actively monitored social media accounts promoting upcoming events at the club .
  • Interviewed applicants to extend employment offers to maintain high-performing work environment.
  • Calculated payroll by recording employee hours worked and approved time off requests.
  • Helped recruit, hire and train department employees.
  • Managed club's business and financial records and secured necessary permits.
  • Assisted patrons in locating seating arrangements or resolving issues they may have encountered during their visit to the club.
  • Analyzed sales data and identified areas where improvements could be made in terms of product offerings or pricing structures.
  • Supervised and coordinated the activities of all staff members in a nightclub setting.
  • Developed effective strategies to improve customer satisfaction levels.
  • Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
  • Created marketing plans and campaigns to promote the nightclub's services online or offline.
  • Remained within or under budget during event planning to promote financial stability.
  • Settled disputes or helped solve other customer concerns.
  • Marketed and highlighted social events by coordinating with internal teams.
  • Kept track of drink inventory and ordered new stock to maintain supplies.
  • Oversaw club schedule and planned events in advance to achieve organized operations.
  • Sought out opportunities to improve service levels and corrected problems.
  • Attended weekend night events to observe and analyze club operations.
  • Achieved or exceeded financial objectives and sales goals by implementing product pricing.
  • Removed unruly patrons to achieve safe and positive work environment.
  • Fostered warm environment by greeting and welcoming new club members.
  • Liaised between vendors and staff members while managing vendor relations .
  • Assigned work to team members and evaluated performance against standards.
  • Scheduled employees for shifts, trained new hires, and conducted performance reviews.
  • Established relationships with local businesses to increase visibility of the nightclub.
  • Implemented new policies and procedures for nightlife operations.
  • Created discounts and themed promotions to promote higher turnout and profitability.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Guided patrons to exits or provided instructions in emergency situations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Caregiver

Self Employed
Houma, LA
08.1990 - 11.2019
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Followed care plan and directions to administer medications.
  • Improved patient outlook and daily living through compassionate care.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supported bathing, dressing and personal care needs.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Laundered clothing and bedding to prevent infection.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Consulted with client care team to continually update care plans.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to doctors' appointments and social outings.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Monitored health and well-being of clients and reported significant health changes.
  • Educated families about available resources for home health care services in the local community.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Helped clients communicate with loved ones by relaying verbal messages.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Contributed to case reviews of client status and progress.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed safe lifting and transferring techniques to transport residents.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Maintained detailed records of services performed on clients.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Instructed family members on how to provide bedside care.
  • Understood and followed oral and written directions.

Education

High School Diploma -

H.L.Bourgeois High School
Houma, LA
05-1983

Medical Assisting

Delta College
Houma, LA

Skills

  • Financial Reporting
  • Team Motivation
  • Performance Management
  • Interpersonal Communication
  • Cultural Sensitivity
  • Negotiation
  • Conflict Resolution
  • Event Planning
  • Attention to Detail
  • Customer Service
  • Verbal Communication

Timeline

Night Club Manager

Lenny Swiderski, Sr.
12.2019 - 03.2022

Caregiver

Self Employed
08.1990 - 11.2019

High School Diploma -

H.L.Bourgeois High School

Medical Assisting

Delta College

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Melanie Clouse