Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Coffman

HAMILTON, TX

Summary

Dynamic professional with a proven work history, adept in a variety of office skills and enhancing customer satisfaction. Excelled in handling specialized VA documentation and fostering positive patient interactions. Demonstrated proficiency in Microsoft Office, Excel as well as specialized medical office programs. Has great communication skills, contributing to a streamlined office environment and welcoming interactions.

Overview

13
13
years of professional experience

Work History

Business Office Clerk

Hico Clinic
02.2022 - 02.2025

A. Schedules, greets, registers and instructs patients for appointments in a friendly and courteous manner.

B. Answers multi-line telephone promptly and courteously. Routes calls and takes messages as necessary.

C. Collects payments, totals daily receipts and balances deposit.

D: Maintains availability and accuracy of medical records by promptly filing lab and x-ray reports and other relevant documents.

E. Responsible for documentation for enrolling Veterans Affairs patients into Community Care program.

Business Office Clerk

Rural Health Clinic Hamilton
06.2021 - 02.2022

A. Schedules, greets, registers and instructs patients for appointments in a friendly and courteous manner.

B. Answers multi-line telephone promptly and courteously. Routes calls and takes messages as necessary.

C. Collects payments, totals daily receipts and balances deposit

D: Maintains availability and accuracy of medical records by promptly filing lab and x-ray reports and other relevant documents.

Cook

Hamilton Hospital
01.2020 - 06.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Surveillance Operator

Lady Lucky Casino
01.2015 - 09.2019
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
  • Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
  • Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.

Manager

Tantastic Tanning Salon
01.2012 - 11.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

None - Journalism

Pan American University
Edinburg, TX

None - Journalism

Southwest Texas State University
San Marcos, TX

Graduate Certificate - General Studies

Harlingen High School
Harlingen, TX
05.1986

Skills

  • Scheduling appointments
  • Filing systems
  • Data entry proficiency
  • Confidentiality handling
  • Document management
  • Basic accounting
  • Proofreading documents
  • Microsoft office expertise
  • Positive attitude
  • Customer service
  • Verbal and written communication
  • Valid Driver's license
  • Dedicated team player
  • Relationship building
  • File organization
  • Organizing and categorizing
  • Patient charting
  • Professional and mature

Timeline

Business Office Clerk

Hico Clinic
02.2022 - 02.2025

Business Office Clerk

Rural Health Clinic Hamilton
06.2021 - 02.2022

Cook

Hamilton Hospital
01.2020 - 06.2021

Surveillance Operator

Lady Lucky Casino
01.2015 - 09.2019

Manager

Tantastic Tanning Salon
01.2012 - 11.2014

None - Journalism

Pan American University

None - Journalism

Southwest Texas State University

Graduate Certificate - General Studies

Harlingen High School
Melanie Coffman