Melanie Coleman
Rio Rancho,NM
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Excels in professional communication, ensuring efficiency and confidentiality in all tasks. At Pain Solutions, showed empathy and a delicate nature when helping the many terminal cancer patients in the care of the clinic. Excels in public interaction.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Maranatha Construction
01.2011 - 07.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected employees' timecards and input information into automatic deposit program.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Administrative Assistant
Pain Solutions
01.2008 - 04.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled patient appointments.
- Optimized calendar management for physicians by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and physicians with special tasks on daily basis, including filling in as Medical Assistant on short-handed days.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responsible for communicating with Workers Compensation of New Mexico as well as SSDI, verifying and updating patient cases.
Education
High School Diploma -
Canyon High School
Canyon Country, CA06.1990
Skills
- Office Administration
- Time Management
- Customer, client and patient relations
- Filing
- Clerical Support
- Documentation and Recordkeeping
- Professional Communication
- Data Entry
Additional Information
The long break in employment history is due to being the primary caregiver of my ill father in Oregon as he battled cancer. After 18 months, he became terminal and my care continued until his passing. I then assumed the role as primary care giver as well for my terminally ill mother in law until her passing shortly after. Since her passing, my father in law has lived with us in our home on and off over the years, the most recent being in 2023. He had a number of health issues that required 24/7 care and I became his primary caregiver once again. He is now experiencing improved health, has remarried and has moved out of our home.
Timeline
Administrative Assistant
Maranatha Construction
01.2011 - 07.2013
Administrative Assistant
Pain Solutions
01.2008 - 04.2010
High School Diploma -
Canyon High School