MELANIE COLEMAN
Moreno Valley
Summary
Dynamic leader and tax professional with a proven track record of client satisfaction and comprehensive tax expertise, honed at Gateway Tax Service since 2014. Excels in database management and fostering strong client relations. Renowned for quick learning and a natural leadership ability, consistently delivering exceptional results.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Retailer
Forever 21
US
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Verified that all customers received receipts for purchases
- Greeted customers and ascertained customers' needs.
CEO
Honesty Solutions LLC
Moreno Valley, CA
04.2023 - Current
- Developed strategic business plans to drive growth and enhance market presence.
- Led cross-functional teams to implement innovative solutions for operational challenges.
- Established performance metrics to evaluate team effectiveness and optimize processes.
- Fostered a culture of transparency and accountability within the organization.
District Manager
Community First Tax Solutions
Los Angeles, CA
01.2017 - 04.2023
- Led operational strategies to enhance client service and satisfaction across multiple locations.
- Mentored and developed team members in tax preparation best practices and customer engagement techniques.
- Streamlined workflow processes, resulting in improved efficiency in tax filing operations.
- Analyzed performance metrics to identify areas for improvement and implemented targeted training programs.
Tax Professional/CEO
Gateway Tax Service
Los Angeles
12.2014 - 02.2017
- Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone.
Bartender/Hostess
Jackson Brothers Bar and Grill
Los Angeles
04.2009 - 11.2011
- Waited on multiple customers at the bar and throughout the bar area
- Set up glassware and liquor prior to events
- Verified that guests at the bar were of legal age
- Closed out cash register and prepared cashier report
- Cleaned shelving, mixers, cups, blenders and soda guns
- Served each guest courteously, quickly and efficiently.
Education
High School Diploma -
Downtown Job Crop
Los Angeles, CA01-2002
Skills
- Strong client relations
- Quick learner
- Trusted key holder
- Excellent media contacts
- Calm under pressure
- Natural leader
- Leadership experience
- Independent worker
- Dedicated team player
- Database management
- Team building
- Internet marketing
- Social and new media
Certification
- CTEC
- Honesty Solutions LLC
Timeline
CEO
Honesty Solutions LLC
04.2023 - Current
District Manager
Community First Tax Solutions
01.2017 - 04.2023
Tax Professional/CEO
Gateway Tax Service
12.2014 - 02.2017
Bartender/Hostess
Jackson Brothers Bar and Grill
04.2009 - 11.2011
Retailer
Forever 21
High School Diploma -
Downtown Job Crop