Melanie CONDE
Weddington,NC
Summary
Adaptable and motivated team player with a strong foundation in administrative support, customer service, and bilingual communication. Known for delivering excellent service through resourceful problem-solving, attention to detail, and a diligent work ethic. Eager to grow professionally and contribute to business success in dynamic environments. Seeking opportunities that value strong organization, clear communication, and a proactive, solution-oriented mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Liability Claims Assistant
CorVel Corporation
Charlotte, NC
01.2024 - Current
- Support liability adjusters by processing mail, including demand packages, and maintaining accurate digital claim files through high-volume email and document management.
- Draft precise, professional letters to attorneys and claimants, and coordinate the delivery of organized claim files to legal representatives.
- Assist with Spanish translations to support bilingual communication needs.
- Handle invoice tracking and processing, including monthly invoices, to ensure accuracy in financial records.
- Manage multiple administrative projects and priorities efficiently in a fast-paced environment, contributing to workflow efficiency and supporting cross-functional needs through strong organizational and time-management skills.
Financial Services Consultant (Non-Registered)
TIAA
Charlotte, NC
09.2023 - 12.2023
- Engaged in comprehensive preparation for licensure exams for both state and federal requirements in uniform securities.
- Cultivated meaningful connections through collaborative efforts, and motivated team members while leading group studies.
- Developed and maintained study timelines for multiple licenses, with meticulous attention to detail.
Barista & Shift Supervisor
Starbucks
Charlotte, NC
07.2020 - 09.2023
- Orchestrated efficient team operations by resolving customer concerns, and maintaining seamless communication with senior management.
- Managed team schedules, delegated tasks, and adjusted workflows based on customer volume and team strengths.
- Oversaw daily operations, including opening/closing duties and training staff on procedures and customer service standards.
Education
Associates - Business Administration (candidate)
Ashworth College
OnlineHigh School Diploma -
Lycée Jean Tarris
PEYREHORADE, FRANCE 08-2017
Skills
- Document Management
- Bilingual Communication (English/Spanish)
- Legal Correspondence
- Data Entry
- Compliance
- Time Management
- De-escalation Techniques
- Rapport Building
- Training & Development
- Adaptability
- Customer Service
Languages
FLUENT
English
French
INTERMEDIATE
Spanish
Certification
- Food Manager Certificate
Timeline
Liability Claims Assistant
CorVel Corporation
01.2024 - Current
Financial Services Consultant (Non-Registered)
TIAA
09.2023 - 12.2023
Barista & Shift Supervisor
Starbucks
07.2020 - 09.2023
Associates - Business Administration (candidate)
Ashworth College
High School Diploma -
Lycée Jean Tarris
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