MELANIE CONGER
Gastonia,North Carolina
Summary
Dynamic executive support professional with proven expertise in managing complex schedules, coordinating high-level meetings, and implementing efficient systems. Known for strong communication, organization, and problem-solving skills that drive seamless operations and effective collaboration. Highly adaptable, detail-oriented, and results-driven, with advanced certifications in reading, language arts, and English as a second language supporting strong leadership and management capabilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Bishop
The Movement Centre
02.2024 - Current
- Provide high-level executive support to the Bishop, including advanced calendar management, scheduling, and coordination of internal and external meetings.
- Serve as liaison between executive leadership and ministry departments, aligning operational execution with the organization’s vision and values.
- Prepare and organize executive-level materials, including sermon outlines, ministry documents, church correspondence, and strategic agendas.
- Maintain structured systems for both digital and physical recordkeeping, improving document retrieval speed and accuracy.
- Coordinate logistics for ministry and community outreach events, travel, conferences, and leadership engagements.
- Draft and edit executive communications, formal letters, and reports to support both internal operations and external partnerships.
Co-Administrator
Adullam Bible College
07.2024 - Current
- Provide ABC global academic, administrative, and operational support to executive leadership, campus administrators, and instructors.
- Support the Regent in daily operations, including global communications, planning administrator meetings, facilitating instructor training, developing campus audits, completing instructor evaluations, and creating digital student forms.
- Contributed to the development of institutional, academic, and marketing materials supporting programs and operations across the organization.
- Maintain centralized student and administrative tracking systems.
- Grade and assess student work; manage student academic records; plan and facilitate instruction through Google Classroom.
- Develop instructional materials to support student success, including study guides, flashcards, study games, and exams.
Supervisor
Western Governors University
04.2021 - 06.2024
- Manage the overall performance of 22 direct reports, accomplishing department and university-wide objectives.
- Analyze weekly PowerBi data in productivity, efficiency, and all KPI metrics.
- Hold monthly 1:1 meetings with direct reports to progress monitor performance, set goals, celebrate success, address challenges, and build team culture.
- Support Evaluators during the Corrective Action process, particularly during difficult conversations and conflict.
- Complete all Mid-Year and End of Year Performance Reviews, using data and SBIs to determine individual performance ratings.
- Complete In-Line Promotions for high performing Evaluators promoted to Senior Evaluator.
- Participate in hiring, on-boarding, and training of new team members.
Senior Course Lead
Western Governors University
01.2020 - 04.2021
- Collaborated with Program Chair, Senior Manager, Department Managers, Course Instructors, and Teacher Success Senior Coordinator to implement department-wide calibration, task improvements, and 1:1 student support.
- Coached Evaluators on Stoplight and Note to Student feedback focused on the key performance indicators of accurate and helpful, which resulted in fewer multiple attempts for students.
- Assessed Evaluator content calibration and evaluation performance in QA Reviews.
- Analyzed data in PowerBI related to queue management, overall team performance, and Evaluator fairness metrics.
- Utilized technology to create engaging team meetings, calibration activities, course resource documents, and team workflow resources.
Course Lead
Western Governors University
09.2018 - 01.2020
- Coached Evaluators on evaluation policies, procedures, and best practices to enhance key performance indicators of accurate, fair, helpful, and quick.
- Provided one-on-one content and evaluation support for team members.
- Fostered positive individual and team relationships through effective daily communication in email, Teams IM support, and monthly team meetings.
Senior Evaluator
Western Governors University
05.2017 - 09.2018
- Delivered robust, exemplary feedback to students.
- Provided content support and evaluation guidance to team members.
- Collaborated with Course Instructors, Assessment Developers, and Instructional Designers to develop new rubrics and revise tasks during SME projects.
Evaluator
Western Governors University
02.2014 - 05.2017
- Conducted comprehensive evaluations of student work to ensure alignment with academic standards and instructional expectations.
- Evaluated ESL and literacy coursework with emphasis on RTI, elementary and secondary literacy methods, disciplinary literacy, reading intervention, and children’s literature.
Elementary Classroom Teacher
Glendale Elementary School District #40
07.2007 - 05.2013
- Designed and implemented English Language Development instruction focusing on reading, writing, listening, and speaking for 1st and 2nd-grade students of all language proficiency levels.
- Conducted small group and 1:1 instruction based on differentiated learning needs.
- Analyzed assessment data to determine RTI intervention methods for students.
- Mentored new ELD teachers 1:1.
- Planned and facilitated monthly coaching sessions and professional development seminars for new ELD teachers.
- Served as a district model ELD teacher.
Evaluator
Western Governors University
06.2024 - 10.2025
- Conducted comprehensive evaluations of student assessments to ensure compliance with academic standards.
- Completed accurate, fair, helpful, and quick evaluations in literacy, with a concentration in RTI, elementary reading and literacy methods, elementary and secondary disciplinary literacy, secondary reading instruction and intervention, and children's literature.
Education
Master of Science - Management And Leadership
Western Governors University
08.2021
Master of Education - Curriculum And Instruction of Reading
Grand Canyon University
Phoenix, AZ12.2010
Bachelor of Science - Elementary Education
Eastern Michigan University
Ypsilanti, MI05.2006
Certification
- National Board Certified Teacher in Literacy: Reading Language Arts Early and Middle Childhood (2021)
- North Carolina Professional Educator's License Elementary Education K-6 (2026)
- North Carolina Professional Educator's License Reading Specialist K-12 (2026)
- North Carolina English as a Second Language Certification K-12 (2026)
Accomplishments
- WGU Evolving Leader Program, January 2022
- WGU Emerging Leader Program, February 2020
- State of Arizona ELL Teacher of the Year 2012
- Bicentennial South Elementary School Teacher of the Year 2012
Timeline
Co-Administrator
Adullam Bible College
07.2024 - Current
Evaluator
Western Governors University
06.2024 - 10.2025
Executive Assistant to the Bishop
The Movement Centre
02.2024 - Current
Supervisor
Western Governors University
04.2021 - 06.2024
Senior Course Lead
Western Governors University
01.2020 - 04.2021
Course Lead
Western Governors University
09.2018 - 01.2020
Senior Evaluator
Western Governors University
05.2017 - 09.2018
Evaluator
Western Governors University
02.2014 - 05.2017
Elementary Classroom Teacher
Glendale Elementary School District #40
07.2007 - 05.2013
Master of Education - Curriculum And Instruction of Reading
Grand Canyon University
Bachelor of Science - Elementary Education
Eastern Michigan University
Master of Science - Management And Leadership
Western Governors University