Melanie Cooper
Lewisville,TX
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
16
16
years of professional experience
Work History
Governance/QA Cyber Security Analyst
T-Mobile
Frisco, TX
03.2011 - 11.2023
- Coordinated with internal stakeholders to ensure adherence to relevant rules and regulations.
- Completed comprehensive reviews of on going projects or new code to evaluate compliance with non functional security requirements.
- Provided detailed, understandable risk and compliance concepts to key stakeholders.
- Reviewed company policies against best practices to better understand level of compliance.
- Tracked progress towards meeting established goals related to organizational compliance objectives.
- Analyzed potential areas of risk and developed strategies to mitigate such risks with Cyber Security Engineers.
- Implemented corrective action plans when necessary following discovery of non-compliance issues.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
T-Mobile SIVR/Software Analyst Contract
Apex Systems
Irving, TX
01.2009 - 03.2011
- Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
- Created comprehensive test plans to ensure quality assurance of developed systems.
- Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
- Tested requested changes to internal pre-release builds, integrating input from internal Customers.
- Developed and managed project plans while providing status updates to management.
- Tested, maintained and monitored computer programs and systems including (SIVR) Speech Interactive Voice Response System in English and Spanish.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
EDS/NMCI Government Contract
Apex Systems
Irving, TX
06.2007 - 08.2008
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Monitored transactions for errors and over-payments to produce real-time reporting.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Examined financial statements to detect and report errors and irregularities.
Education
High School Diploma -
Balboa High School, DOD
Panama City, Canal Zone, Republic Of Panama06-1994
Some College (No Degree) - Information Technology
Dallas College, Richland Campus
Dallas, TXSkills
- System Analysis
- Documentation and Reporting
- Risk Mitigation
- Compliance Analysis
- Security Solutions
- Project Management
- InfoSec
- Workflow Analysis
- Information Gathering
Languages
English
Professional
Spanish
Professional
Work Philosophy
Approaching security from a product build level (Secure Development Lifecycle) encourages basic hygiene. Installing fundamental habits from an architecture and software developmental approach.
Not assuming that security is being taken care of, but ensuring that it is always updating with the newest most robust controls.
This assures securing information as a practice and not a function of risk management.
References
References available upon request.
Timeline
Governance/QA Cyber Security Analyst
T-Mobile
03.2011 - 11.2023
T-Mobile SIVR/Software Analyst Contract
Apex Systems
01.2009 - 03.2011
EDS/NMCI Government Contract
Apex Systems
06.2007 - 08.2008
High School Diploma -
Balboa High School, DOD
Some College (No Degree) - Information Technology
Dallas College, Richland Campus
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