Melanie Correa
Homestead,FL
Summary
I pride myself on my problem-solving skills and adaptability. In fast paced environments, challenges and unexpected shifts are inevitable. Rather than being daunted, I view them all as opportunities to learn and grow. I strive on constructive feedback. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Leasing Consultant
Tuscany Place Apartments
04.2023 - Current
- Present apartments, houses or other properties to prospective clients in a persuasive manner
- Assist residential landlords in discovering suitable tenants
- Promote unoccupied properties through various media and advertising techniques
- Evaluate clients’ requirements and financial prosperity to make personalized presentations
- Provide accurate information on the different features of properties
- Validate application information and references
- Negotiate leasing terms and complete agreements
- Keep abreast of the property market status
- Ensure proper maintenance and inspect properties periodically
- Maintain files
- Collect rent
- Manage renewals
- Execute an application for a rental and review documents needed
- Screening applicants for housing violations, evictions, criminal background appointment setting, able to handle multiple call lines, scheduling maintenance for residents
- Greeting potential tenants & current tenants in the office
- Printing, separating and explaining leases to residents
- Knowledge of Yardi, On-Site, Karen Graham.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
Administrative Assistant 3
Baptist Homestead Hospital
10.2021 - 04.2023
- Tracks and files annual performance evaluations, ensuring proper completion and adherence to timelines
- Ability to maintain confidentiality and handle sensitive information
- Advanced clerical and related administrative work reporting to a Director/AVP
- Administrative and special projects for a Director/AVP
- Utilize a variety of office skills and considerable judgment in relieving the executive of administrative details.
- Performs general office duties such as filing and maintaining a filing system, answering, and routing phone calls, and ordering and maintaining office supplies.
- Fast learner with a computer
- Responsible for employee files and ensuring all licenses are up to date
- Completed legals for Imaging Request with subpoena
- Printing CD with release form of patient images for imaging/ cardiology
- Apart of committees: Employee Activity Committee, UPC
- Responsible for making flyer off Canva for the whole hospital
- Coordinates all patient flow related issues to ensure excellent customer service, minimal wait times and high employee productivity
- Ensures the clerical and technical departments receive additional support when needed and patient’s needs are met
- Demonstrates excellent leadership skills when addressing staff and/or patients regarding waits and delays, or patient and guest service issues
- Interacts and works cooperatively with patients and ancillary departments to assure patient satisfaction
- Maintains accurate and complete clerical systems and records
- Works closely with physicians and serves as department liaison supporting all clinical areas
- Fully understands and utilizes the Picture Archive Communication Systems (PACS) and RIS/SMS systems
- Assist with Subpoenas for record and images request
- Oversees the release of digital information and ensures the availability of records to the patients, physicians, and clinical staff for all studies and procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Financial Service Representative
Dade County Federal Credit Union
03.2021 - 10.2021
- Processing loans
- Account services
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company's new products, services, and policies
- To perform moderately complex platform banking functions under supervision
- Provides assistance/training to lower-level team members
- Analyze, research & resolve problems & discrepancies related to member accounts/loans
- Provide member service via phone or other media (e.g., email, chat, etc.) Basic/Routine
- Responsible for meeting assigned operational, cross-sale, and referral goals
- Coaching and development activities
- Coach team for products and procedures
- Able to close and open branch
- Flexible with hours and times with bank guidelines
- Customers to uncover their needs
- Basic skill building effective relationships through rapport, trust, diplomacy, and tact.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Built and established relationships with clientele to improve future business opportunities.
Member Service Representative
Navy Federal Credit Union
09.2018 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Cross-sold bank services and products to uplift customer investments.
- Educated customers about billing, payment processing and support policies and procedures.
- During COVID assisted with Call Center taking 130estimated calls a day.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Manager
Bed Bath and Beyond
02.2006 - 10.2014
- Soft side, hard side, registry consultant, cashier
- Conducted new hire orientations
- Managed the bridal registry program
- Maintained appropriate merchandise stock levels, adjacencies, and presentations
- Ensured the store was in compliance with all policies and procedures
- Evaluated and reacted to performance issues and actively recruited hourly candidates on a continual basis
- Assisted cashiers to make sure their cash drawers balanced
- Closed and opened the store on sides
- Counted cash and vault
- Assisted with managing the front area for lunches
- Ensured associates had proper training on products
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
- Screening phone calls and routing callers to the appropriate party
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Greet and assist visitors
- Maintain polite and professional communication via phone, e-mail, and mail
- Anticipate the needs of others to ensure their seamless and positive experience.
- Trained staff on operating procedures and company services.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Front Office Manager / Rooms Controller
Hyatt Hotel
02.2009 - 11.2012
- Provide outstanding services and ensure customer satisfaction
- Address customer concerns and complaints promptly and professionally
- Respond to customer needs and requests in a timely manner
- Post charges to customers and handle card and cash transactions
- Supervise associates in their assigned job duties
- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability
- Rooms Controller: Manage guest room’s assignments
- Enter rooming lists while ensuring accuracy, as required
- Communicate room availability and other information with Housekeeping
- Strategize room plan to ensure swift check-in for guests
- Follow department policies, procedures, and service standards
- Ability to work well under pressure in a fast-paced environment.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Education
High school equivalency credential -
Central Texas College
TexasSkills
- Canva Design Ap- Expert
- Excel
- Yardi, Onsite & Karen Graham Compliance
- Syngo,Communication Systems (PACS)
- Microsoft Office Application
- Google docs
- DocuSign
- Teamwork
- Time management
- Adobe
- Clear communication skills
- Creative Problem-Solving
- Customer Service
- Administrative Oversight
- Phone and Email Etiquette
- Team Collaboration
- Issue Escalation
- Cash Handling
- Event Planning
- Training and Mentoring
- File Management with Lease Renewals & Employee Files
- Maintenance Requests
- Team player with high energy and great communication skills
Reliable and friendly - Motivated sales associate with 10 years sales experience
References
Upon Request
Timeline
Leasing Consultant
Tuscany Place Apartments
04.2023 - Current
Administrative Assistant 3
Baptist Homestead Hospital
10.2021 - 04.2023
Financial Service Representative
Dade County Federal Credit Union
03.2021 - 10.2021
Member Service Representative
Navy Federal Credit Union
09.2018 - 03.2021
Front Office Manager / Rooms Controller
Hyatt Hotel
02.2009 - 11.2012
Customer Service Manager
Bed Bath and Beyond
02.2006 - 10.2014
High school equivalency credential -
Central Texas College
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