Melanie Crane

Course Instruction

• Supported program marketing efforts by participating in community outreach events and providing informational presentations on the importance of BLS training.
• Mentored new BLS Instructors, sharing expertise to ensure consistent quality across the entire team of trainers.
• Maintained accurate records of student progress, identifying areas for additional support and intervention when necessary.
• Connected theory to practice by explaining the rationale behind each BLS technique and its real-world application in emergency situations.
• Facilitated regular practice sessions, reinforcing core concepts and building students'' confidence in their abilities.
• Ensured compliance with American Heart Association guidelines in all aspects of BLS instruction and certification procedures.
• Assisted in the development of new course materials, ensuring accurate and up-to-date information on BLS techniques.
• Administered practical exams, providing constructive feedback to enhance students'' skills and performance.
• Organized supplies for each training session, ensuring all equipment was clean, functional, and readily available for use during classes.
• Assessed students'' understanding of course material through quizzes, tests, and informal evaluations to ensure comprehension before advancing to more complex topics.
• Evaluates and monitors AHA instructors to ensure compliance with AHA standards and guidelines.
• Provides mentorship, coaching, and performance feedback to new and existing instructors.
• Conducts instructor courses and renewals, verifying eligibility and readiness.
• Approves instructor candidate applications and monitors their teaching activity.

Course Quality Assurance

• Reviews and audits training sessions to ensure course integrity and content accuracy.
• Ensures all instructors use current AHA materials and follow standardized course formats.
• Implements corrective actions when instructors or courses do not meet AHA requirements.

Training Center Operations

• Assists with the development and maintenance of Training Center policies and procedures.
• Collaborates with the Training Center Coordinator (TCC) to maintain compliance with AHA requirements.
• Supports the Training Center’s adherence to AHA program administration guidelines.

Documentation

• Reviews and verifies course documentation for completeness and accuracy.
• Maintains records of instructor performance, course evaluations, and disciplinary actions.
• Prepares reports related to instructor activity and course delivery as needed by the TCC or AHA.

Professional Development

• Stays current with AHA updates, guidelines, and training methodologies.
• Participates in ongoing education and faculty development opportunities.
• Promotes continuous improvement and high-quality instruction within the Training Center.

Order Fulfillment & Shipping

• Pulled, picked, and packed order items accurately, ensuring correct items, sizes, and quantities.
• Processed 20-30 orders daily on average.
• Used appropriately sized boxes and secure materials to minimize damage during transport.
• Streamlined order fulfillment processes with efficient picking and packing techniques.
• Handled high-priority orders urgently to meet customer deadlines.
• Took extra hours and shifts during peak periods to meet tight shipping deadlines.
• Printed labels, packaged boxes, and loaded outbound containers.

Shipping & Logistics Coordination

• Set up local, domestic, and international shipments in compliance with postal, carrier, and foreign regulations.
• Coordinated international shipments by researching customs regulations and preparing documentation.
• Determined the most cost-effective shipping procedures and routes.
• Maintained positive relationships with UPS, FedEx, USPS, and DHL representatives.
• Prepared shipping documents and invoices; processed payments efficiently.

Inventory & Quality Control

• Conducted inventory counts and audits to identify and resolve record discrepancies.
• Ensured inventory accuracy through consistent cycle counting and documentation.
• Inspected incoming and outgoing materials for accuracy, functionality, and quality.
• Reduced order errors through thorough quality control checks before dispatch.

Customer Service & Issue Resolution

• Responded promptly and professionally to customer inquiries regarding order status or issues.
• Resolved shipment issues and customer complaints with a focus on satisfaction and loyalty.
• Took ownership of client issues and followed through until fully resolved.

Team Leadership & Training

• Trained new staff on job duties, company policies, and safety procedures for efficient onboarding.
• Oversaw warehouse staff and maintained productivity in a fast-paced environment.
• Fostered a positive team environment through a supportive and enthusiastic attitude.

Jewelry Designer

• Designed original, customer-replicable jewelry pieces exclusively using in-stock materials, ensuring all creations aligned with product availability and client accessibility.