Overview
Work History
Education
Skills
Timeline
Generic

Melanie Crawford

Overview

23
23
years of professional experience

Work History

Receptionist

Black Jax
01.2021 - 11.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Customer Service Representative

Cyber Cafe
02.2016 - 01.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Front Desk Receptionist

Holiday Inn Express Hotel
11.2011 - 04.2012
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Front Desk Professional

Southern Management Corporation
02.2001 - 01.2005
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Maintained a welcoming front desk environment by keeping the area clean, organized, and well-stocked with necessary supplies.
  • Contributed to increased customer loyalty by delivering exceptional service and resolving issues professionally.
  • Managed phone lines efficiently, routing calls to appropriate departments and taking detailed messages when needed.
  • Assisted in increasing room occupancy rates through upselling available room upgrades and promoting hotel amenities to guests.
  • Handled cash transactions accurately, balancing daily deposits and maintaining proper documentation for financial records.
  • Processed reservation requests using hotel management software, ensuring accuracy of booking details and guest preferences.

Education

No Degree - Medical Assisting

Florida Career College
Jacksonville, FL

No Degree - Business

Anne Arundel Community College
Arnold, MD

High School Diploma -

South Western High School
Baltimore, MD
06.2000

Skills

  • Scheduling
  • Technical Support
  • Project Coordination
  • Clerical Support
  • Telephone Skills
  • Customer/Client Relations
  • Professional Demeanor
  • Mail Handling
  • Mail Distribution
  • Organization Skills
  • Multi-Line Telephone Systems
  • Greeting and Seating Clients
  • Customer Service
  • Appointment Scheduling
  • Visitor and Customer Relations

Timeline

Receptionist

Black Jax
01.2021 - 11.2023

Customer Service Representative

Cyber Cafe
02.2016 - 01.2020

Front Desk Receptionist

Holiday Inn Express Hotel
11.2011 - 04.2012

Front Desk Professional

Southern Management Corporation
02.2001 - 01.2005

No Degree - Medical Assisting

Florida Career College

No Degree - Business

Anne Arundel Community College

High School Diploma -

South Western High School

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Melanie Crawford