Melanie Crumb
Lakewood,CO
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and resolved conflicts with professionalism at Southwest Airlines. My active listening and critical thinking skills, coupled with proficiency in data entry, led to significant improvements in client retention and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Passenger Service Assistant
Prospect Airline Services
08.2020 - 12.2022
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Education
High School Diploma -
American School
Lansing, IL11-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Southwest Airlines
12.2022 - Current
Passenger Service Assistant
Prospect Airline Services
08.2020 - 12.2022
High School Diploma -
American School
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