Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Cruz

Ontario,CA

Summary

Driven and results-oriented professional with extensive experience at Walmart, excelling in shelf restocking and critical thinking. Demonstrated ability to exceed service goals and effectively manage customer inquiries, showcasing strong leadership and problem-solving skills. Proven track record in improving team performance and maintaining workplace cleanliness, contributing to organizational success. Wants to get things done. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.

Overview

2
2
years of professional experience

Work History

Stocking Associate

Walmart
Ontario, CA
07.2024 - Current
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Faced products on shelves and displays to meet company policies.
  • Reported any incidents or accidents according to established procedures.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Worked closely with human resources to support employee management and organizational planning.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Food and Groceries

Walmart
Ontario, CA
10.2022 - 01.2023
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Taking care of customers and creative merchandising.
  • They move incoming merchandise out to the salesfloor and create seasonal display features to meet the needs of the customer.
  • Handled customer complaints in a professional manner while maintaining composure under pressure.

Education

High School Diploma -

Chaffey High School
1245 N Euclid Ave, Ontario, CA 91762
05-2024

Skills

  • Shelf restocking
  • Production leadership
  • Item scanning
  • Workplace cleanliness
  • Call triaging
  • Researching
  • Call center operations
  • Critical thinking
  • Can lead

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Stocking Associate

Walmart
07.2024 - Current

Food and Groceries

Walmart
10.2022 - 01.2023

High School Diploma -

Chaffey High School

Similar Profiles

CREATE PROFILE
Melanie Cruz