Melanie Danielson
Indianapolis,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting, and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
13
13
years of professional experience
Work History
Director of Customer Success/Event Management Coordinator
WEDO Charity Auctions
01.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
- Oversaw event registration process by collecting and tracking attendee information.
- Utilized social media to promote events and increase attendance.
Event Coordinator
Smith House
03.2015 - 02.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Administrative//Manager/Coaching Staff Member
Dana Mannix Gymnastics
01.2011 - 01.2023
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed marketing strategies to generate leads.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
Education
Associates Degree -
Ivy Tech State College
Skills
- Professional Relationships
- Social Media Updating
- Customer Relationship Management
- Consultative Selling Techniques
- Ticket Tracking
- Customer Satisfaction
- Customer Presentations
- Customer Inquiries
- Training Junior Team Members
- Client Relationships
- Event Calendar Management
- Donor Relations
- Managing Events Start to Finish
- Time Management
Timeline
Director of Customer Success/Event Management Coordinator
WEDO Charity Auctions
01.2023 - Current
Event Coordinator
Smith House
03.2015 - 02.2023
Administrative//Manager/Coaching Staff Member
Dana Mannix Gymnastics
01.2011 - 01.2023
Associates Degree -
Ivy Tech State College
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