Melanie Davis
Huntsville,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Also, an experienced and dedicated dispatcher with over 15 years of experience in emergency communications, management, and administration.
Adept at handling E911 calls and coordinating with multiple agencies to ensure public safety. Skilled in utilizing various dispatch and CAD systems, backed by a strong background in emergency management training and telecommunications.
Recognized for exceptional communication skills, multitasking abilities, and unwavering commitment to delivering high-quality service in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Lead- Advanced Emergency Medical Dispatcher
City Ambulance Service
02.2022 - Current
- Receive and dispatch medical transportation calls
- Have a firm grasp of medical terminology and exceptional customer service
- Provide EMD instructions to 9-1-1 callers
- Supervise shift and maintain positive relationships with facilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Created, prepared, and delivered reports to various departments.
Retail Sales Specialist
Pilot Travel Centers
10.2022 - 05.2023
- Merchandising, plan-o-grams, inventory control, cleaning, stocking, assisting with managerial duties, customer service, cash handling
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
Guest Service Manager Deli
Pilot Flying J Travel Center
09.2021 - 12.2021
- Shift manager, responsible for guest service, employee delegation, merchandising, invoicing, and inventory
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Conducted regular performance evaluations for staff members, providing constructive feedback and guidance for improvement.
- Maintained cleanliness__ throughout the restaurant space__to meet strict health code regulations__and uphold a pleasant atmosphere for guests.
- Analyzed sales data to identify trends in customer preferences, informing menu updates tailored to current demand.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, resulting in positive guest feedback.
- Monitored inventory levels closely, preventing stock shortages or over-ordering of supplies that could impact profit margins.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Supported management decision-making with precise profit and loss reports and insightful recommendations.
Deli General Manager
Pilot Flying J
03.2020 - 08.2021
- Responsible for operations of PJ Fresh Marketplace Deli
- Our deli averaged sales of 1.7 million yearly
- Responsible for financials, p&l, scheduling, food production, food safety, records management, payroll and various other duties.
Guest Service Lead
Pilot Flying J
03.2017 - 03.2020
- Responsible for store operations, prepare deposits, prepare end of day, inventory management, scheduling, hiring, and any other duties assigned
Emergency Room Technician
Baptist St. Anthony's Hospital
02.2018 - 08.2018
- EMT-B, responsible for all incoming ambulances and the triage of incoming patients
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Food Service Worker/Cashier
Chartwell's K-12
01.2017 - 03.2017
- Food prep, cashier
EMT-B
Darrouzett EMS
04.2015 - 11.2016
- Provide basic life support to the sick and injured.
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
Town Manager
Town of Darrouzett
05.2012 - 09.2016
- Responsible for all operation of all Town functions
- Employment of all Personnel
- Development, presentation and operation of the Town Budget
- Implementation and development of Town Policies and Procedures
- Prepares and submits all required taxes
- Prepares payroll
- Grant writing
- Demonstrates superior management skills
- Makes strategic decisions pertaining to staff
- Acts as the Town's Emergency Manager
- Updates and maintains the Town's social media outlets.
- Managed complex projects from inception to completion, ensuring all milestones were achieved on time and within budget constraints.
- Achieved long-term financial stability for the town by implementing prudent fiscal policies and closely monitoring revenue streams.
- Improved overall town efficiency by streamlining budgeting and resource allocation processes.
- Promoted transparency in government by implementing measures to enhance information accessibility for constituents and encourage citizen engagement in decision-making processes.
- Leveraged partnerships with regional organizations to enhance resource-sharing opportunities and address common challenges.
- Oversaw annual budget preparation process, identifying opportunities for cost savings while maintaining quality services for residents.
- Enhanced public safety by working closely with law enforcement agencies and emergency services providers, addressing concerns in a timely manner.
- Led successful grant applications that resulted in additional funding for key infrastructure projects.
- Co-created annual budget and submitted it to city council for review and approval.
- Researched issues, wrote reports and presented findings to city council.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Telecommunications Officer
Tulia Police Department
06.2011 - 05.2012
- Received and dispatched E911 calls to police, Sheriff's Offices, fire departments, EMS agencies, DPS Highway Patrol, Game Wardens and Air Medical Helicopter agencies
- Received and disseminated driver's license records, criminal history information, wanted person information, vehicle registration and call information to police agencies within two counties
- Gathered information for scene safety and disseminated appropriately
- Entered and removed information into OMNIXX such as; wanted persons, stolen vehicles, runaways, and stolen articles
- Documented all requests for report numbers and criminal history searches
- Prepared reports for District and County Attorneys
- Documented all radio traffic by hand - (no CAD system)
- Documented all requests for service within our computer record software
- Received monies for Animal Control
- Notified city utility departments of any issues reported after business hours
- Photographed female victims of domestic violence
- Utilized 7 radio channels.
Network Aide
Panhandle Regional Planning Commission
12.2010 - 05.2012
- Provides Training to police/sheriff departments in the Texas Panhandle
- Helps Maintain 9-1-1 Systems for PSAPS in the TX Panhandle
- Pays bills for 9-1-1 Systems
- Maintains company's Facebook page, Blog and Training website.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
System Status Controller/Advanced Emergency Medical Dispatcher
Medstar Emergency Medical Services
07.2009 - 08.2010
- Received E911 calls and gave pre arrival instructions per EMD protocols to distraught callers
- Maintained accurate documentation within CAD sheets for field crew safety and pertinent patient information obtained during the interrogation process
- Contacted outside agencies per protocols
- Received Non-Emergency calls for patient transfers and accurately documentated information and set up scheduled times for transfers
- Made notifications to Police and Fire departments regarding scene safety and patient information
- Communications Training Officer.
Public Safety Dispatcher
Watauga Police Department
07.2008 - 06.2009
- Received and dispatched E911 calls to police and fire departments
- Received and disseminated driver's license records, criminal history information, wanted person information, vehicle registration and call information to police
- Gathered information for scene safety and disseminated appropriately
- Entered and removed information into OMNIXX such as; wanted persons, stolen vehicles, runaways, and stolen articles
- Documented all requests for report numbers and criminal history searches
- Received monies for person's being bonded out of our city jail.
Telecommunications Officer
Tulia Police Department
06.2006 - 07.2008
- Received and dispatched E911 calls to police, Sheriff's Offices, fire departments, EMS agencies, DPS Highway Patrol, Game Wardens and Air Medical Helicopter agencies
- Received and disseminated driver's license records, criminal history information, wanted person information, vehicle registration and call information to police agencies within two counties
- Gathered information for scene safety and disseminated appropriately
- Entered and removed information into OMNIXX such as; wanted persons, stolen vehicles, runaways, and stolen articles
- Documented all requests for report numbers and criminal history searches
- Prepared reports for District and County Attorneys
- Documented all radio traffic by hand - (no CAD system)
- Documented all requests for service within our computer record software
- Received monies for Animal Control
- Notified city utility departments of any issues reported after business hours
- Photographed female victims of domestic violence
- Utilized 7 radio channels
- Provided exceptional service for multiple agencies with only 1 person on duty.
Education
No Degree - Business Administration
AMARILLO COLLEGE
Amarillo, TXHART HIGH SCHOOL
Hart, TX01.2003
Skills
- Microsoft Office
- Decision-making capabilities
- Guest service
- Team motivation
- Conflict Resolution
- Windows
- Multi-Line Phone System
- 10-Key
- Budgeting
- Administrative Skills
- Management
- Sales
- Supervising experience
- Merchandising
- EMT Experience
- Guest Services
- Law Enforcement
- Grant Writing
- Records Management
- Telecommunication
- CAD
- Data entry
- Customer service
- Typing
- Accounts Payable
- Food Safety
- Profit & Loss
- Human Resources
- Accounts Receivable
- Computer literacy
- English
- Microsoft Excel
- Microsoft Word
- Records management
- Medical terminology
- Hospital experience
- Office experience
- Cash handling
- Accounts receivable
- Cash register
- Guest services
- Shift management
- Retail sales
- Human resources
Certification
- EMT-B, 01/2015, 01/2019
- CPR Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Specialist
Pilot Travel Centers
10.2022 - 05.2023
Shift Lead- Advanced Emergency Medical Dispatcher
City Ambulance Service
02.2022 - Current
Guest Service Manager Deli
Pilot Flying J Travel Center
09.2021 - 12.2021
Deli General Manager
Pilot Flying J
03.2020 - 08.2021
Emergency Room Technician
Baptist St. Anthony's Hospital
02.2018 - 08.2018
Guest Service Lead
Pilot Flying J
03.2017 - 03.2020
Food Service Worker/Cashier
Chartwell's K-12
01.2017 - 03.2017
EMT-B
Darrouzett EMS
04.2015 - 11.2016
Town Manager
Town of Darrouzett
05.2012 - 09.2016
Telecommunications Officer
Tulia Police Department
06.2011 - 05.2012
Network Aide
Panhandle Regional Planning Commission
12.2010 - 05.2012
System Status Controller/Advanced Emergency Medical Dispatcher
Medstar Emergency Medical Services
07.2009 - 08.2010
Public Safety Dispatcher
Watauga Police Department
07.2008 - 06.2009
Telecommunications Officer
Tulia Police Department
06.2006 - 07.2008
No Degree - Business Administration
AMARILLO COLLEGE
HART HIGH SCHOOL