Melanie Delarosa

• Provided exceptional customer service, building positive relationships with clients and guests.
• Improved customer satisfaction by 10%.
• Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
• Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
• Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
• Sold tickets and collected additional fees from customers for special services.
• Managed party room setup, guest greetings, and adherence to facility rules and regulations.
• Handled cash transactions, processed payments, and maintained accurate drawer counts.
• Consistently received excellent customer feedback, resulting in high Google ratings.

• Processed cash and card transactions efficiently.
• Promoted and sold memberships, earning commission.
• Trained new employees and ensured accurate end-of-day cash drawer counts.
• Used suggestive selling techniques to promote add-on sales.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Memberships increased by 25% in 6 months.

I worked at a firework stand during the Fourth of July and New Years holidays. During my time there, I honed my skills in convincing and persuading customers to purchase the best fireworks available.

• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Although I was a cashier I helped cooks in the back and delivers .