Melanie De La Torre
Hialeah,FL
Overview
4
4
years of professional experience
Work History
Dispatcher
Roadway Towing
Doral, FL
05.2021 - 09.2022
- Received and dispatched calls for emergency services.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Interacted with local law enforcement agencies when responding to incidents in progress.
Lead CSR
Tranportation America
Miami, FL
03.2019 - 03.2021
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Maintained accurate records of customer interactions and transactions.
- Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
- Trained new customer service representatives on company policies and procedures.
- Handled escalated customer complaints with professionalism and empathy.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06-2016
Skills
- Driver communication
- Service Coordination
- Data Entry
- Dispatch Coordination
- Adjusting routes
- Incident Reporting
- [Software] Proficiency
- Training new hires
- Updating logs
- Stress Tolerance
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
Roadway Towing
05.2021 - 09.2022
Lead CSR
Tranportation America
03.2019 - 03.2021
High School Diploma -
Miami Springs Senior High School