Overview
Work History
Education
Skills
Languages
Timeline
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Melanie De La Torre

Hialeah,FL

Overview

4
4
years of professional experience

Work History

Dispatcher

Roadway Towing
Doral, FL
05.2021 - 09.2022
  • Received and dispatched calls for emergency services.
  • Provided timely updates to customers regarding their orders or requests.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Interacted with local law enforcement agencies when responding to incidents in progress.

Lead CSR

Tranportation America
Miami, FL
03.2019 - 03.2021
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Maintained accurate records of customer interactions and transactions.
  • Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
  • Trained new customer service representatives on company policies and procedures.
  • Handled escalated customer complaints with professionalism and empathy.

Education

High School Diploma -

Miami Springs Senior High School
Miami Springs, FL
06-2016

Skills

  • Driver communication
  • Service Coordination
  • Data Entry
  • Dispatch Coordination
  • Adjusting routes
  • Incident Reporting
  • [Software] Proficiency
  • Training new hires
  • Updating logs
  • Stress Tolerance

Languages

English
Professional
Spanish
Professional

Timeline

Dispatcher

Roadway Towing
05.2021 - 09.2022

Lead CSR

Tranportation America
03.2019 - 03.2021

High School Diploma -

Miami Springs Senior High School

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Melanie De La Torre