Melanie De Leon
San Antonio,TX
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Licensed Personal Banker
USAA
San Antonio, TX
10.2023 - Current
- Opened new accounts, managed existing accounts, and assisted customers with account maintenance tasks such as transfers, deposits, check orders.
- Adhered to strict security protocols when handling confidential customer information.
- Resolved customer inquiries in a timely manner while maintaining excellent customer service standards.
- Explained fees associated with various banking products and services.
- Tracked customer feedback surveys to identify areas for improvement.
- Maintained knowledge of current banking regulations to ensure compliance with all applicable laws and regulations.
- Provided customers with information regarding banking products and services.
- Monitored daily transaction activities to detect any suspicious or fraudulent activity.
Lead Waitress
Pops TexMex
Castroville, TX
06.2022 - 09.2024
- Conducted weekly inventory checks to ensure adequate supply levels were maintained.
- Created schedules for waitstaff based on demand forecasts.
- Ensured compliance with all health department regulations for sanitation, food storage, and cleaning of kitchen equipment.
- Communicated special dietary needs to kitchen staff in order to properly accommodate guests' requests.
- Assigned seating to guests and monitored wait list.
- Provided customer service by taking orders, serving food and beverages, and addressing complaints or concerns.
- Supervised closing duties including restocking items, turning off lights, locking doors.
- Performed opening duties such as setting up workstations with necessary supplies to prepare for upcoming shifts.
- Displayed leadership skills by providing guidance to other waitstaff members on how best to handle difficult situations with customers.
- Processed payments from customers using point-of-sale systems or cash registers.
- Balanced cash register at the end of each shift.
Sandwich Artist
SUBWAY®Restaurants
San Antonio, Texas
01.2022 - 05.2024
- Followed established procedures for handling money transactions accurately.
- Maintained cleanliness of work area throughout shift.
- Operated cash registers to process payments from customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Upsold additional items to increase store profits.
- Organized inventory for efficient restocking of products.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Child Nutrition Worker
NISD
San Antonio, TX
09.2022 - 03.2023
- Provided nutritional guidance and counseling to students regarding healthy eating habits.
- Prepared reports related to daily meal counts, student participation rates.
- Monitored temperature of foods during storage and service to ensure quality control.
- Assisted in developing creative ideas for special events such as holiday parties or school celebrations.
- Organized food supplies and ingredients to ensure efficient meal production.
- Assisted with the preparation of meals and snacks in accordance with established menus and recipes.
- Cleaned kitchen equipment, utensils, surfaces, floors and other areas to maintain a sanitary environment.
- Performed cashier duties including counting money, giving change and processing payments.
- Adhered to all federal, state and local guidelines for child nutrition programs.
Used Car Sales Manager
Garcia Brothers Auto Sales
San Antonio, TX
03.2013 - 06.2017
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Monitored inventory levels and placed orders for additional stock as needed.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Negotiated trade-ins and purchase prices with customers.
- Created marketing strategies to promote used car sales in local area markets.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
- Developed relationships with local banks and financial institutions to provide financing options for customers.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Assisted with the recruitment and training of new sales staff.
- Attended industry events and trade shows when necessary in order to promote the dealership's used car services.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Education
High School Diploma -
Southwest High School
San Antonio, TX06-2012
Skills
- Banking regulations
- Financial Planning
- Wealth Management
- Business Development
- Security understanding
- Financial Services
- Sales expertise
Timeline
Licensed Personal Banker
USAA
10.2023 - Current
Child Nutrition Worker
NISD
09.2022 - 03.2023
Lead Waitress
Pops TexMex
06.2022 - 09.2024
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 05.2024
Used Car Sales Manager
Garcia Brothers Auto Sales
03.2013 - 06.2017
High School Diploma -
Southwest High School