Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Melanie Deleon

Renton,WA

Summary

My goal is to receive a position as an employee at this location I am applying for that I may use my fast learning and social skills at. I have been in different customer service jobs for over 6+ years, and during that time I have been able to learn how to work efficiently solo as well as work with other team members.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
04.2024 - Current
  • Taking orders through either headset or at the front register
  • Delivering excellent customer service
  • Building customer relationships
  • Keeping the establishment and my bar area clean
  • Making different types of hot, iced and blended drinks
  • Warming up pastries and foods
  • Restocking cups, lids, syrups, milk, food etc.
  • Always quick and efficient with my bar, food and taking guest orders

Shift Supervisor/ Trainer/ Assistant Manager

Woods Coffee
11.2021 - 01.2024
  • Remembering all drink and food recipes to correctly give out information and recommendations.
  • Staying on tasks with the deep clean sheet for each cleaning task of the day.
  • Constantly restocking store supplies.
  • Making sure breaks were run, tips were split and the store was tidy and clean when passing off to the next shift supervisor.
  • Training new hires and being with them for 6 days to make sure they learn all recipes for food and drinks.
  • Also bar training people for 3-4 days and teaching them how to pull espresso shots at what second time and steam milks and when to stop at a certain temp for different milks.
  • Shift supervisor training, takes about 4 different shifts to go over procedures for safety, teaching how to run breaks as well as splitting tips efficiently.
  • Assistant manager experience from March 2023- November 2023: includes approving shift changes, ordering warehouse supplies needed for the store 2 times a week, and did daily ordering for small items. Managing paperwork for sales and ordering food for the store everyday based on sales. Conducted quarterly reviews and one on ones. Placed request store tickets for materials and tools that didn't work.
  • Won employee of the year February 2023 for remembering the most regulars as well as their orders and the best customer service.

Furniture installer / Mover

Office Systems Tech.
10.2019 - 11.2021
  • Meeting new people and sites such as schools, offices and cities.
  • Moving, repairing old or installing new furniture.
  • Always communicating with our clients/ customers to make sure our job is perfect.
  • Cleaning the job sites: vacuuming, throwing away all trash from the site and products, wiping everything clean with proper cleaning solutions.
  • Filling out punch lists if an item is damaged or missing.

Barista

Bigfoot Java
05.2019 - 08.2019
  • Greeting new and regular customers
  • Remembering all coffee recipes and regular customer orders
  • Restocking coffee, food, and utensil products
  • Cleaning coffee machine and coffee stand
  • Counting money and regularly out money into safe
  • Making espresso bar coffee and sold promoting pastries.

Education

Diploma -

Kentridge Highschool
Kent, WA
06.2018

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Renton Highschool
Renton, WA
06.2015

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Henry Jackson Highschool
Mill Creek, WA
06.2014

Skills

  • Quick Learner
  • Efficient Work
  • Teamwork
  • Communication
  • Assistant Manager Experience
  • Leadership
  • Organizational Skills
  • Ability to Work Under Pressure

Awards

Employee of the year with best customer service, 2023-02-01, Woods Coffee

Timeline

Barista

Starbucks
04.2024 - Current

Shift Supervisor/ Trainer/ Assistant Manager

Woods Coffee
11.2021 - 01.2024

Furniture installer / Mover

Office Systems Tech.
10.2019 - 11.2021

Barista

Bigfoot Java
05.2019 - 08.2019

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Renton Highschool

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Henry Jackson Highschool

Diploma -

Kentridge Highschool

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