Melanie Delgado
Findlay,OH
Summary
Personable Office Administrator with 3.5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' and customer requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Office Administrator & Marketing Assistant
Findlay Country Club
02.2020 - 07.2023
- Interacted with members by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Created and published a monthly, informative newsletter.
- Assisted in processing of all member statements and accounts receivable.
- Weekly email communications to all members and staff of Findlay Country Club.
Private Nanny
Private Family Client
07.2017 - 03.2020
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Assisted with light housekeeping duties as well as running errands.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Established and maintained safe play environment for children.
- Coordinated playdates and outings to meet children's physical and social needs.
Retail Sales Associate
Bath & Body Works
11.2015 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Private Nanny
Private Family Client
03.2015 - 08.2016
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Established and maintained safe play environment for children.
Education
Certified Human Resources Professional - Human Resources
Apollo Career Center
Lima, OH05.2023
High School Diploma -
Arlington High School, Arlington, OH
Arlington05.2014
Skills
- Sorting and Labeling
- Problem-Solving Techniques
- Call Forwarding
- Effective Written and Verbal Communication
- Correspondence and Office Documents
- Office Workflow Support
- Administrative Duties
- Microsoft Office
- Customer Satisfaction
- Mail Routing
- Time Management
- Copying and Scanning
- Maintaining Office Records
Timeline
Office Administrator & Marketing Assistant
Findlay Country Club
02.2020 - 07.2023
Private Nanny
Private Family Client
07.2017 - 03.2020
Retail Sales Associate
Bath & Body Works
11.2015 - 07.2017
Private Nanny
Private Family Client
03.2015 - 08.2016
Certified Human Resources Professional - Human Resources
Apollo Career Center
High School Diploma -
Arlington High School, Arlington, OH
Similar Profiles
Jarrett HaanJarrett Haan
Outside Services Attendant at The Findlay Country ClubOutside Services Attendant at The Findlay Country Club
Andrew MicaleAndrew Micale
Assistant Baseball Coach at The University of Findlay BaseballAssistant Baseball Coach at The University of Findlay Baseball
Garrett GreweGarrett Grewe
Certified Nurse Assistant at Hazel Findlay Country ManorCertified Nurse Assistant at Hazel Findlay Country Manor