Melanie DeLima
West Warwick,RI
Summary
Dynamic leader with proven expertise in staff management and customer service, honed across roles from Supervisor at Tavern in the Square to Nutritional Aide at Adam’s House Nursing Home. Excelled in strategic planning and complex problem-solving, boosting team productivity and enhancing customer satisfaction. Skilled in training and mentoring, consistently achieving and surpassing goals.
Overview
23
23
years of professional experience
Work History
Supervisor
Tavern in the Square
02.2022 - Current
- Supervised department activities, guaranteeing efficient workflow.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Bartender
Portuguese American Sports Club
02.2019 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server/ Bartender
TGI Fridays
03.2007 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Server
Bickfords
02.2005 - 01.2007
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Newport Creamery
08.2003 - 01.2005
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Nutritional Aide
Adam’s House Nursing Home
05.2002 - 05.2003
- Reduced food waste by monitoring portion sizes and adjusting meal plans according to individual patient needs.
- Enhanced patient recovery times by ensuring adherence to prescribed diets and nutritional guidelines.
- Managed inventory of food supplies, placing orders as needed while adhering to budgetary constraints.
- Delivered meals promptly and accurately to patients, ensuring optimal temperature and presentation upon arrival.
Education
General Studies
Bristol Community College
Fall River, MACosmetology Lisence - Cosmology
Rob Roy Academy
Fall River, MA06.2014
High School Diploma -
B.M.C Durfee High School
Fall River, MA05.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
Timeline
Supervisor
Tavern in the Square
02.2022 - Current
Bartender
Portuguese American Sports Club
02.2019 - 01.2022
Server/ Bartender
TGI Fridays
03.2007 - 07.2017
Server
Bickfords
02.2005 - 01.2007
Server
Newport Creamery
08.2003 - 01.2005
Nutritional Aide
Adam’s House Nursing Home
05.2002 - 05.2003
General Studies
Bristol Community College
Cosmetology Lisence - Cosmology
Rob Roy Academy
High School Diploma -
B.M.C Durfee High School
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