Summary
Overview
Work History
Skills
Education / Certifications
Timeline
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Melanie Demarco

Euless,TX

Summary

Strategic, ambitious, intelligent Operations Manager with 20 years of experience in hospitality and 3 years in property management. Dedicated manager with strong operations, including contract negotiations, exceptional service focused on increasing revenue, working on multiple projects, improving customer satisfaction along with team leadership committed to leading any venue to surpass its objectives.

Overview

13
13
years of professional experience

Work History

Leasing Manager

Palm Square Homes
04.2021 - 09.2024
  • Report directly to the Property Manager.
  • Collect all rent, late fees and utility payments, assist in communicating rent increase upon expiration or renewal.
  • Issue notices for three (3) day notices including lock-outs along with keeping track of tenant delinquency.
  • Prepare, file and follow up on all eviction cases.
  • Review lease expiration on ninety (90) day cycle and follow up with current residents on renewals.
  • Meet, greet and engage with prospective residents and families, conducting property tours, answering questions and explaining lease options.
  • Inspect vacant units after resident move-out and before new resident occupancy. Provide detailed information on available units and amenities.
  • Respond to resident requests with the highest customer service.
  • Solid understanding of sales and marketing concepts and the ability to develop, implement and evaluate marketing plans to meet operational goals.
  • Maintain a superior customer service attitude.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

General Manager of Operations

Gotham City Restaurant Group
07.2014 - 05.2020
  • Report directly to the owners and operators of the iconic Coffee Shop in Union Square, Live Bait, Luna Park and Flat Fix Taco Y Tequila Bar
  • Oversaw all five locations, from inception to closing date
  • Organized budgets, oversaw P&Ls to achieve margin targets to stay on track with future growth plans
  • Consistently exceed daily, weekly and monthly sales targets while maintaining costs and keeping employee turnover low
  • Ensured the establishment maintained all health code standards
  • Responsible for staff training, events, marketing, inventory and all ordering
  • Purchased adequate quantities of necessary restaurant items, including liquor, food, beverages, equipment and supplies
  • Work directly with the Chef or BOH Manager to evaluate daily service plan, food and beverage cost and pricing
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
  • Supervise new hire process for over 150 employees
  • Carefully interviewed, selected, trained and supervised staff
  • Trained all employees on MICROS and Toast POS systems
  • Met with, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Prepared for and executed new menu implementations
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Increased sales from $30k to $50k weekly.

General Manager

ZAGARA RISTORANTE ITALIANO
12.2011 - 07.2014
  • Oversee and ensure that restaurant policies on employment performance are followed and completed on a timely basis
  • Created Standard Operating Procedures and general infrastructure for a staff of 25 employees
  • Further responsibilities include overseeing the Assistant Managers, Beverage Manager and Floor Managers
  • Updated the Employee Handbook including the implementation of a sick day accrual policy, incident reports, disciplinary action forms, coordinating sexual harassment awareness courses, maintaining current I-9's and handling benefits for salaried employees
  • Obtained and maintaining A grade with Department of Health
  • Developed training manuals and constantly implementing creative incentive programs to optimize upselling
  • Lowered labor costs by 20% and increased average guest spending by 15%
  • Reviewing both staff and managers every three months to uphold highest quality of service
  • Collaborated with Assistant Managers to open and close the restaurant, handle large transactions and manage inventory
  • Ensure guests are welcomed, seated and attended to warmly and courtesy at all times
  • Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programs
  • Establishing relationships with vendors to lower cost of goods, attain liquor and obtain sponsorship for promotional purposes
  • Maintain a comprehensive knowledge of the menu and an understanding of the wine list always upselling to guests when appropriate
  • Proactively communicate with the Chef and kitchen regarding menu changes, availabilities and specials
  • Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection on a daily basis.

Skills

  • Accomplished Hospitality Manager
  • Highly motivated natural leader
  • Excellent Sales Manager
  • Inventory cost and control
  • All Point of Sale (POS) systems
  • Marketing Development
  • Operations Management
  • Safety & Compliance
  • Passion for customer satisfaction
  • Strong work ethic

Education / Certifications

NYU – Marketing Undergraduate

NYU- Real Estate Course

NYC Health-Qualifying Certificate in Food Protection

Timeline

Leasing Manager

Palm Square Homes
04.2021 - 09.2024

General Manager of Operations

Gotham City Restaurant Group
07.2014 - 05.2020

General Manager

ZAGARA RISTORANTE ITALIANO
12.2011 - 07.2014

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Melanie Demarco