MELANIE DEREGLA
San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Patient Records Abstractor position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ROI Support Lead
Sharecare Health Data Services
08.2022 - Current
- Currently managing a team of seven ROI Support Specialists.
- Firmly adheres to Sharecare policies, rules, and regulations.
- Administer compliance emails, PIP, and PIR reviews.
- Review training opportunities for associates in the ROI Support department.
- Ability to conduct interview/hire/termination process.
- Managed and approved timecards
- Assist various departments within our organization to allow for the timely release of information.
- Comply with HIPAA and state laws to make sure we are allowed to disclose records.
- Ensure we disclose records to the intended recipient.
- Managed to delegate tasks.
- Managed email inbox/assist with rush records.
- Managed to submit any technical issues in KACE and JIRA.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
Quality Control Lead
Sharecare Health Data Services
06.2016 - 08.2022
- Capable of overseeing a large group of associates in QC Department
- Trained newly hired associates based on strong knowledge of QC procedures, job duties and performance expectations
- Ability to conduct interview/hire/termination process
- Managed and approved timecards
- Assisted on establishing documentations for QC department
- Firmly adheres Sharecare policies, rules and regulations
- Strong knowledge of HIPAA rules and regulations
- Experienced in administering compliance emails, PIP and PIR reviews
- Efficient in reviewing training opportunities to associates in the QC department
- Accomplished in managing yearly evaluations
- Knowledgeable uploading GOV records and notbilled
- Competent in reporting numbers, issues and concerns to manager
- Managed to pull numbers from Legacy queue and HDS queue
- Assist Associate QC Specialist with questions/concerns
- Managed email inbox/assist with rush records
- Managed to submit important task in a timely manner
- Demonstrate problem solving skills by troubleshooting password/equipment issues
- Managed to submit any technical issues in KACE
- Managed to submit a ticket for new hire equipment
- Managed to attend important meetings with managers/leads/colleagues
- Managed to delegate tasks
- Managed 1:1 meetings with Associate QC Specialists
- QC medical records when needed
- Takes initiative and able to work independently
- Well-versed in Legacy and HDS platforms
- Competent in changing files
Quality Control Packaging Lead
BACTES Imaging Solutions LLC
04.2015 - 06.2016
- Oversee Print and Mail
- Managed less than 10 people
- Firmly adhere to Bactes rules and regulations
- Coached QC Specialist to improve performance and resolve inconsistency issues
- Managed yearly evaluations
- Kept adequate supply of shipping materials on hand
- Troubleshoot printer issues to find root cause of problems
- If not resolved, sent email to the printer support for assistance
- Trained QC Specialist by explaining the packaging procedures, job duties and performance expectations
- Managed email inbox and assist with rush record
- Report issues, concerns to the Manager
- Managed GOV uploads and notbilled
- Assist on packaging medical records when needed.
Quality Control Specialist
BACTES Imaging Solutions LLC
06.2014 - 04.2015
- Quality Control of medical records being sent to various requestors.
- Ability to quickly determine whether we have the legal right to release records based on HIPAA rules and regulations.
- Ability to check electronic records for HIPAA compliance, and compliance with request and authorization limits.
- Communicate questions and issues to the Lead.
- Adhere to state and federal laws for releasing information.
- Adhere to all BACTES rules and regulations.
- Package medical records.
Archive Specialist
BACTES Imaging Solutions LLC
08.2013 - 06.2014
- Prep and scan incoming medical records
- Maintained work space clean and organized
- Managed to work in a fast-paced environment
- Managed to report issues to the Lead
- Adhere by HIPAA rules and regulations
- Adhere to all BACTES rules and regulations
Skills
- Team Management
- Operational Excellence
- Escalation Handling
- Communication
- Training and Mentoring
- Customer/Patient Relations
Additional Information
Familiar MS Office, Power BI, HDS Platform, Record Management, CRM, EPIC Software
Certification
- AHIOS Certified Release Of Information Specialist
- HIPAA Certified
Timeline
ROI Support Lead
Sharecare Health Data Services
08.2022 - Current
Quality Control Lead
Sharecare Health Data Services
06.2016 - 08.2022
Quality Control Packaging Lead
BACTES Imaging Solutions LLC
04.2015 - 06.2016
Quality Control Specialist
BACTES Imaging Solutions LLC
06.2014 - 04.2015
Archive Specialist
BACTES Imaging Solutions LLC
08.2013 - 06.2014