Melanie Diaz
Miami,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crime scene technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Flight Attendant
American Airlines
03.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Server
Sushi Sake
11.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Pharmacy Technician
EP Medical Equipment Pharmacy
06.2019 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Counted and labeled prescriptions with correct item and quantity
- Stocked, labeled and inventoried medication to keep accurate records
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Takeout/Manager
Sushi Sake
01.2016 - 06.2019
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established and updated work schedules to account for changing staff levels and expected workloads
- Conducted monthly inventories of raw materials and components on work floor
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess, Server, Food Runner
The Fish House
06.2013 - 01.2016
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Supervised server balance and monitored table turnover to accurately seat customers
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Maintained speed of service for food orders while minimizing errors and complaints
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
Bachelor of Science Criminal Justice -
FLORIDA INTERNATIONAL UNIVERSITY
Miami, Florida01.2016
Skills
- Team Collaboration
- Multitasking
- Interpersonal Skills
- Professional Demeanor
- Organizational Skills
- Problem-solving aptitude
- Reliability
- Analytical Thinking
- Attention to Detail
- Effective Communication
- Adaptability and Flexibility
- Continuous Improvement
Timeline
Flight Attendant
American Airlines
03.2023 - Current
Server
Sushi Sake
11.2022 - 01.2023
Pharmacy Technician
EP Medical Equipment Pharmacy
06.2019 - 11.2022
Takeout/Manager
Sushi Sake
01.2016 - 06.2019
Hostess, Server, Food Runner
The Fish House
06.2013 - 01.2016
Bachelor of Science Criminal Justice -
FLORIDA INTERNATIONAL UNIVERSITY
Languages
English
Spanish