Melanie Dietrich
Blaine,MN
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Residential Program Manager (245D and SLF)
Opportunity Partners
Minneapolis
02.2020 - 06.2024
- Designated Coordinator 245D status
- Participated on a Case Management Project Team to select a new Case Management Software Program that was implemented through out the company
- Took part in demonstrations and provided feedback to select the best option
- Establishing and executing work plans, goals and performance objectives
- Treasurer for Diversity, Equity, and Inclusion Committee
- Participated in Residential Policy and Procedures Committee
- Opened new 245D group home with minimal support
- Piloted new software to aid in better employee documentation
- Part of Person Served Recognition Committee
- Responsible for hiring, training, on boarding new and current staff
- Provided training and education to employees and stakeholders on community development and integration for clients with mental illnesses or disabilities
- Reviewed bi weekly payroll hours via ADP and submitted approvals for direct reports
- Responsible for staffing and scheduling employees for up to 3 group homes at one time
- Communication with employees, inter disciplinary teams, and fellow coworkers
- Scheduling appointments for multiple persons served
- Completed 245D paperwork for up to 14 individuals living in group homes
- Identifying, developing, and implementing plans/budgets to meet client needs.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Assistant Program Manager
Opportunity Partners
02.2016 - 02.2020
- Schedule medical appointments for 6 individuals and attend with those individuals
- Assist in the scheduling and planning of team meetings
- Provide supervisory support and direct care services to people and personnel to maintain expectations of people and Opportunity Partners
- Provide supervisory support to Program Manager of 6 person served group (DD); assisted in recruiting, hiring, and training team of Residential Instructors; scheduled staffing according to budget and household needs
- Document and appraise person served performance and progress; analyze contact notes and behavioral information; complete performance and progress reports
- Participate in interdisciplinary team meetings; communicate person served progress with IDT; collect feedback from IDT to assist in revision of service plans
- Training and scheduling staff, including new hires
- Aiding Program Manager in interviewing and providing feedback for performance reviews of new staff
- Aide in Direct Support care of individuals with varying levels of disability and mental capacities.
Hourly Manager
American Multi Cinema Inc
07.2012 - 02.2016
- Reviewed financial numbers on a regular basis and made operations adjustments as needed; review daily and weekly payroll in ADP Workforce for all staff to ensure accuracy of hours worked
- Performed difficult staffing duties, including handling understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Determined staffing requirements; Interviewed, hired, and trained new employees; oversaw personnel processes; reviewed requests for time off and approved or declined requests as business allowed
- Supervised and coached teams of 3 to 20 employees to ensure company standards were met; supervised and coached staff in leadership roles to develop growth within organization
- Performed conflict resolution for guests with concerns and unsatisfactory experiences.
Staff Lead
Carmike Cinemas
07.2008 - 07.2012
- Served as a link between management and employees by handling questions and helping resolve work-related problems
- Instruct staff in work policies and procedures, and the use and maintenance of equipment
- Confer with customers by telephone or in person to provide information about services or obtain details of complaints.
Education
None in PSYCHOLOGY -
North Central University
Minneapolis, MN05.2017
Skills
Problem-Solving
Detail Oriented
Team leadership and direction
MS Office Applications
Policy and procedure improvements
Training and Development
Interpersonal Skills
Flexible and Adaptable
Certification
- Medication Administration
- CPR Certification
- First Aid Certification
Timeline
Residential Program Manager (245D and SLF)
Opportunity Partners
02.2020 - 06.2024
Assistant Program Manager
Opportunity Partners
02.2016 - 02.2020
Hourly Manager
American Multi Cinema Inc
07.2012 - 02.2016
Staff Lead
Carmike Cinemas
07.2008 - 07.2012
None in PSYCHOLOGY -
North Central University