Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Dietrich

Blaine,MN

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Residential Program Manager (245D and SLF)

Opportunity Partners
02.2020 - 06.2024
  • Designated Coordinator 245D status
  • Participated on a Case Management Project Team to select a new Case Management Software Program that was implemented through out the company
  • Took part in demonstrations and provided feedback to select the best option
  • Establishing and executing work plans, goals and performance objectives
  • Treasurer for Diversity, Equity, and Inclusion Committee
  • Participated in Residential Policy and Procedures Committee
  • Opened new 245D group home with minimal support
  • Piloted new software to aid in better employee documentation
  • Part of Person Served Recognition Committee
  • Responsible for hiring, training, on boarding new and current staff
  • Provided training and education to employees and stakeholders on community development and integration for clients with mental illnesses or disabilities
  • Reviewed bi weekly payroll hours via ADP and submitted approvals for direct reports
  • Responsible for staffing and scheduling employees for up to 3 group homes at one time
  • Communication with employees, inter disciplinary teams, and fellow coworkers
  • Scheduling appointments for multiple persons served
  • Completed 245D paperwork for up to 14 individuals living in group homes
  • Identifying, developing, and implementing plans/budgets to meet client needs.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

Assistant Program Manager

Opportunity Partners
02.2016 - 02.2020
  • Schedule medical appointments for 6 individuals and attend with those individuals
  • Assist in the scheduling and planning of team meetings
  • Provide supervisory support and direct care services to people and personnel to maintain expectations of people and Opportunity Partners
  • Provide supervisory support to Program Manager of 6 person served group (DD); assisted in recruiting, hiring, and training team of Residential Instructors; scheduled staffing according to budget and household needs
  • Document and appraise person served performance and progress; analyze contact notes and behavioral information; complete performance and progress reports
  • Participate in interdisciplinary team meetings; communicate person served progress with IDT; collect feedback from IDT to assist in revision of service plans
  • Training and scheduling staff, including new hires
  • Aiding Program Manager in interviewing and providing feedback for performance reviews of new staff
  • Aide in Direct Support care of individuals with varying levels of disability and mental capacities.

Hourly Manager

American Multi Cinema Inc
07.2012 - 02.2016
  • Reviewed financial numbers on a regular basis and made operations adjustments as needed; review daily and weekly payroll in ADP Workforce for all staff to ensure accuracy of hours worked
  • Performed difficult staffing duties, including handling understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Determined staffing requirements; Interviewed, hired, and trained new employees; oversaw personnel processes; reviewed requests for time off and approved or declined requests as business allowed
  • Supervised and coached teams of 3 to 20 employees to ensure company standards were met; supervised and coached staff in leadership roles to develop growth within organization
  • Performed conflict resolution for guests with concerns and unsatisfactory experiences.

Staff Lead

Carmike Cinemas
07.2008 - 07.2012
  • Served as a link between management and employees by handling questions and helping resolve work-related problems
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment
  • Confer with customers by telephone or in person to provide information about services or obtain details of complaints.

Education

None in PSYCHOLOGY -

North Central University
Minneapolis, MN
05.2017

Skills

Problem-Solving

Detail Oriented

Team leadership and direction

MS Office Applications

Policy and procedure improvements

Training and Development

Interpersonal Skills

Flexible and Adaptable

Certification

  • Medication Administration
  • CPR Certification
  • First Aid Certification

Timeline

Residential Program Manager (245D and SLF)

Opportunity Partners
02.2020 - 06.2024

Assistant Program Manager

Opportunity Partners
02.2016 - 02.2020

Hourly Manager

American Multi Cinema Inc
07.2012 - 02.2016

Staff Lead

Carmike Cinemas
07.2008 - 07.2012

None in PSYCHOLOGY -

North Central University

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Melanie Dietrich