Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Melanie Diggs

Gwinette,GA

Summary

Accomplished Community Manager with a proven track record at Asset Living, adept in financial budgeting and reporting, and excelling in fostering strong resident relations. Spearheaded community engagement initiatives, achieving significant improvements in tenant satisfaction and operational efficiency. Expert in staff training and property management, ensuring compliance and enhancing community standards.

Overview

16
16
years of professional experience

Work History

Community Manager

Asset Living
01.2024 - Current
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Community Manager

First Community
11.2021 - 12.2023
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Community Manager

Metro Developers
09.2008 - 11.2021
  • Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
  • Organized annual community events, creating memorable experiences and strengthening bonds among members.
  • Streamlined communication channels, ensuring timely and effective dissemination of information to community members.
  • Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Education

Lawson State , Birmingham, AL
09.1980 -

High School Diploma -

Ramsay Alternative , Birmingham, AL
05.1980


  • Elected Captain of Volley Ball Team
  • Elected Capitan of Basket Ball Team
  • Future Leaders Of America (FBLA)
  • Soloist School Choir

Skills

Community Engagement

Tenant and eviction laws

Daily Operations Management

Property Inspections

Resident relations

Employee Performance Management

Staff Training

Financial budgeting and reporting

Property tours and inspections

Leasing and sales

Conflict handling

Payment Processing

Employee Recruitment

Team Training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Awarded Community Manager of the Year ( First Community) 2022
  • Supervised team of 7 staff members.
  • Achieved role as first responder trainer onboarding new team members in the company.

Timeline

Community Manager - Asset Living
01.2024 - Current
Community Manager - First Community
11.2021 - 12.2023
Community Manager - Metro Developers
09.2008 - 11.2021
Lawson State - ,
09.1980 -
Ramsay Alternative - High School Diploma,

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Melanie Diggs