Melanie Dillard
North Hollywood,CA
Summary
Positive, highly motivated professional with nearly 10 years of medical administrative and customer service experience seeking a rewarding medical administrative position.
Overview
10
10
years of professional experience
Work History
Front and Back Office Medical Assistant
Growth Management
08.2017 - 09.2023
- Kindly greeted patients
- Efficiently handled patient inquires, complaints and concerns
- Professionally answered a multi line telephone system and directed calls to appropriate departments or personnel
- Collaborated with staff to assess patient needs and evaluate their plans
- Managed and replied to emails
- Scheduled and confirmed appointments
- Created new patient charts and scanned documentation into system
- Ensured intake documents were completed
- Ensured office remained neat and orderly
- Maintained office inventory
- Ensured accuracy of patient information
- Protected patient’s rights through HIPPA by maintaining confidentiality of medical, personal and financial information.
Medical Records Coordinator
Healthcare Partners
05.2013 - 08.2017
- Collected and managed patient information
- Professionally answered a multi line telephone system and directed calls to appropriate departments
- Scanned and filed of documents
- Uploaded records to patient's individual vault
- Ensured work station remained neat and orderly
- Followed and established procedures for releasing medical records to authorized personnel
- Organized, oversaw, and protected patient health information
- Ensured patient information remained confidential and secure
Education
Associate of Science -
CBD College
Los Angeles, CASkills
- Strong verbal and written communication skills
- Strong active listening and interpersonal skills
- Strong computer skills
- Exceptional phone etiquette skills
- Exceptional customer service skills
- Excellent organizational and time management skills
- Excellent analytical and problem solving skills
- Knowledgeable of medical terminology
- Great work ethic
Timeline
Front and Back Office Medical Assistant
Growth Management
08.2017 - 09.2023
Medical Records Coordinator
Healthcare Partners
05.2013 - 08.2017
Associate of Science -
CBD College
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