Melanie DiLoreto
Turnersville,NJ
Summary
Results-driven supervisor with a proven track record of achieving Service Level Agreements (SLAs) through effective team management and workflow optimization. Skilled in fostering interdepartmental collaboration to enhance process efficiency and resolve issues. Demonstrated ability to balance operational demands with proactive communication and team building, leading to improved organizational performance and business satisfaction.
Overview
9
9
years of professional experience
Work History
Com'l Loan Ops Sup I
TD Bank
Mount Laurel, NJ
06.2021 - 05.2025
- Developed functional solutions that achieved significant cost savings and enhanced team performance.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Conducted thorough system analysis and testing to identify and resolve inefficiencies.
- Streamlined processes by leveraging various software tools to optimize overall performance.
- Collaborated with cross-functional teams to align efforts and meet strategic goals.
- Conducted comprehensive research and data analysis to support informed decision-making.
- Organized and prioritized tasks to efficiently accomplish service objectives.
- Demonstrated strong problem-solving skills, addressing issues effectively within diverse teams.
- Facilitated quarterly evaluations with team members to analyze SLAs, job performance, and professional development progress.
Loan Ops Team Lead
TD Bank
Mount Laurel, NJ
10.2020 - 06.2021
- Coordinated team resources to meet project goals effectively.
- Conducted regular one-on-one coaching sessions to promote personal development.
- Developed strategies that increased team productivity and enhanced customer service.
- Ensured compliance with company policies across all team operations.
- Identified and implemented process improvements to enhance efficiency.
- Trained new staff on relevant processes and procedures for seamless integration.
- Provided leadership, ensuring timely completion of high-quality tasks.
- Collaborated with management to establish achievable goals and monitor progress.
Com'l Loan Ops Rep V
TD Bank
Mount Laurel, NJ
07.2020 - 10.2020
- Resolved customer complaints professionally while empathizing with concerns.
- Assisted co-workers during peak periods to maintain high-quality customer service.
- Provided product and service information by answering inquiries effectively.
- Demonstrated strong problem-solving skills in challenging customer situations.
- Established positive relationships with CLAs through effective communication techniques.
- Participated in training sessions to enhance job performance and skills.
- Consistently achieved daily performance goals set by management team.
Loan Ops Rep IV
TD Bank
Mount Laurel, NJ
02.2018 - 07.2020
- Consistently achieved daily performance goals established by management team members.
- Answered customer inquiries promptly and professionally to enhance service quality.
- Demonstrated strong problem-solving skills in challenging situations and complex inquiries.
- Assisted co-workers during peak times to ensure excellent customer service delivery.
- Participated in training sessions aimed at improving job performance and efficiency.
- Acquired comprehensive knowledge of commercial and small business loan processes.
Store Manager
Yankee Candle
Blackwood, NJ
09.2016 - 07.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Performed quarterly reviews with associates to enhance work performance.
Education
High School Diploma -
Camden County Vocational Technical School
Sicklerville, NJ06-1995
Skills
- Process improvement and regulatory compliance
- Employee training and development
- Time management and multitasking
- Problem solving and analytical thinking
- Performance evaluation and feedback
- Communication skills and verbal communication
- Leadership and supervision
- Attention to detail and organizational skills
- Teamwork and collaboration
- Financial analysis
References
References available upon request.
Timeline
Com'l Loan Ops Sup I
TD Bank
06.2021 - 05.2025
Loan Ops Team Lead
TD Bank
10.2020 - 06.2021
Com'l Loan Ops Rep V
TD Bank
07.2020 - 10.2020
Loan Ops Rep IV
TD Bank
02.2018 - 07.2020
Store Manager
Yankee Candle
09.2016 - 07.2017
High School Diploma -
Camden County Vocational Technical School