Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Melanie Dixon

Summary

Detail-oriented Certified Nursing Assistant with successful long term care experience with geriatric and developmental disabilities. Compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Bridgewater
05.2020 - 02.2024
  • Working directly with residents with memory and behavioral disabilities. Including but not limited to dementia, schizophrenia, physical and mental handicaps.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

Allied Services Skilled Nursing & Rehabilitation Center
02.2018 - 05.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Safely assisting residents with seizure, developmental and behavioral disorders.

Customer Service Representative

Marshalls & HomeGoods
10.2017 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Weis
12.2014 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Pennsylvania Cyber Charter School
Midland, PA
04.2017

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Alzheimer's and Dementia Care
  • Patient-focused care
  • Compassionate caregiver
  • Documenting behaviors

Timeline

Certified Nursing Assistant

Bridgewater
05.2020 - 02.2024

Certified Nursing Assistant

Allied Services Skilled Nursing & Rehabilitation Center
02.2018 - 05.2020

Customer Service Representative

Marshalls & HomeGoods
10.2017 - 02.2018

Cashier

Weis
12.2014 - 12.2017

High School Diploma -

Pennsylvania Cyber Charter School

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Melanie Dixon