Melanie Domgaard
Roosevelt
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
HUB International
04.2023 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
Online Personal Shopper
Walmart
03.2022 - 04.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Manager
Albertsons
05.2020 - 03.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Helped assist front end cashier and handle customer issues
- Help unload truck and manage deliveries
- Stocking shelves and ad changes
- started as a cleaner, cashier, then head cashier, then 6th key, then 5th key
- Helped and assisted asset protection
Sales Associate
Tjmaxx
02.2019 - 05.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped stock shelves and make space for new inventory
- assisted with asset protection
Education
LMT -
Utah Collage of Massage Therapy
Salt Lake City 06-2007
High School Diploma -
Riverton High School
Riverton, UT05-2005
Skills
- Converting leads
- Trend forecasting
- Account development
- Preparing contracts
- Internet savvy
- Customer rapport
- Staff management
- Verbal and written communication
- Customer satisfaction
- Goals and performance
- Retail merchandising
- Interior retail displays
- Retail transactions
- Decision-making
- Team leadership
- Project management
- Customer service
- Schedule preparation
- Shift scheduling
Timeline
Account Manager
HUB International
04.2023 - Current
Online Personal Shopper
Walmart
03.2022 - 04.2023
Manager
Albertsons
05.2020 - 03.2022
Sales Associate
Tjmaxx
02.2019 - 05.2020
LMT -
Utah Collage of Massage Therapy
High School Diploma -
Riverton High School