Melanie Dooley
Keller,TX
Summary
Extensive experience at Weir's Furniture Village, excelling in customer relations and office administration. Proven ability to enhance and manage reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Adept at data entry and maintaining confidentiality, consistently delivering positive first impressions and fostering repeat business.
Overview
30
30
years of professional experience
Work History
Receptionist
Weir's Furniture Village
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by assisting with clerical tasks such as data entry, photocopying, scanning, and faxing and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Associate
Weir's Furniture Village
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
President
MasterMedia Ministries
05.1995 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Daily performed data entry.
- Handled all financial responsibilities including bookkeeping, deposits of funds, paying bills and payroll.
Education
High School Diploma -
Archbishop Prendergast
Drexel Hill, PA06-1971
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Office administrator
Timeline
Receptionist
Weir's Furniture Village
08.2024 - Current
Sales Associate
Weir's Furniture Village
04.2022 - Current
President
MasterMedia Ministries
05.1995 - Current
High School Diploma -
Archbishop Prendergast
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