Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melanie Doran

Melanie Doran

Noblesville,IN

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at My Pet Carnivore. Excelled in enhancing performance through staff training and conflict resolution, achieving significant improvements in workflow optimization. Skilled in inventory management, demonstrating a keen ability to streamline processes for efficiency and customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager

My Pet Carnivore
04.2023 - 11.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Floor Manager

My Pet Carnivore
04.2022 - 04.2023
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 10 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Managed staff scheduling to cover peak times effectively without overstaffing.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Warehouse Worker

My Pet Carnivore
12.2021 - 04.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.

Childcare Worker

Grace Church
10.2004 - 05.2017
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Promoted good behavior with positive reinforcement methods.
  • Promoted language development by incorporating storytelling, music, and conversation into daily activities.
  • Assisted children with special needs by effectively implementing accommodations for their success in various tasks.

Administrative Assistant

United Healthcare
09.2002 - 09.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.

Administrative Assistant

Unirisc
08.2000 - 09.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Education

Associate Degree In Art - Theatre

College of DuPage
Glen Ellyn, IL
05.2000

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Workflow optimization
  • Schedule management
  • Process improvement

Certification

Forklift Certified

Timeline

Operations Manager

My Pet Carnivore
04.2023 - 11.2024

Floor Manager

My Pet Carnivore
04.2022 - 04.2023

Warehouse Worker

My Pet Carnivore
12.2021 - 04.2022

Childcare Worker

Grace Church
10.2004 - 05.2017

Administrative Assistant

United Healthcare
09.2002 - 09.2004

Administrative Assistant

Unirisc
08.2000 - 09.2002

Associate Degree In Art - Theatre

College of DuPage

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Melanie Doran