Melanie Dorrough
Englewood,CO
Summary
Reliable and upbeat customer service and retail expert successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Warehouse Lead
Ship Offers
2023.04 - 2023.10
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
GM Expert
Target
2020.10 - 2023.04
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Associate
Dry Cleaning Station
2014.08 - 2020.09
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
Sandwich Artist
SUBWAY®Restaurants
2010.08 - 2014.08
- Greeted guests, promoted specials, and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
Education
Associate of Arts - General Studies
Arapahoe Community College
Littleton, CO08.2016
Skills
- Order Fulfillment
- Stocking and Replenishing
- POS Systems Expertise
- Strong Communication and Interpersonal Skills
- Ability to Lift 40 Pounds
- Merchandising and Display
- Team Cooperation
- Energy and Physical Stamina
Timeline
Warehouse Lead
Ship Offers
2023.04 - 2023.10
GM Expert
Target
2020.10 - 2023.04
Customer Service Associate
Dry Cleaning Station
2014.08 - 2020.09
Sandwich Artist
SUBWAY®Restaurants
2010.08 - 2014.08
Associate of Arts - General Studies
Arapahoe Community College
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