Hi, I’m
Melanie Douglass
Aurora,CO
Summary
Conscientious and thorough Event planner with over a decade of experience. Positive and outgoing communicator offering calm telephone and email etiquette. Self-motivated Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
Atlas Home HealthAurora
Certified Nursing Assistant
01.2018 - Current
Job overview
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Colorado Family CaregiversAurora, CO
Direct Care Professional Supervisor
08.2022 - Current
Job overview
- Developed comprehensive training programs for newly hired staff, resulting in faster onboarding and higher retention rates.
- Mentored and supervised direct care staff, leading to improved quality of service and reduced turnover rates.
- Conducted thorough evaluations of direct care staff to identify areas for potential growth, developing targeted training plans that addressed identified skills gaps.
- Advocated for the needs and rights of clients by participating in interdisciplinary team meetings, ensuring their voices were heard and respected.
- Coordinated transportation logistics for clients attending off-site appointments or community events, ensuring timely arrival while maintaining a high level of courtesy toward passengers.
- Assisted clients in achieving greater independence through skill development exercises designed specifically around their unique strengths.
Asbestos Abatement Inc.Englewood
Office Manager
01.2017 - 12.2018
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained payroll information by calculating, collecting, and entering data.
Village InnDenver
Manager
01.2015 - 01.2018
Job overview
- Certified corporate trainer; responsible for hiring and all training of new staff
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
ACCU Inc.Denver
Accounts Payable Clerk
01.2014 - 12.2015
Job overview
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Negotiated favorable contract terms with vendors, securing high-quality services at competitive rates to benefit both tenants and owners.
Tyco Intergrated SecurityAurora
Security and Emergency Dispatcher
01.2012 - 12.2015
Job overview
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
Education
Arapahoe Community CollegeLittleton, CO
Associate Of Applied Science from Business Administration And Management
University Overview
- Relevant Coursework: bookkeeping, payroll, and accounting classes.
- 3.8 GPA
Pacific School of NursingWheat Ridge, CO
Certified Nursing Assistant from Nursing
11.2018
University Overview
- 4.0 GPA
- Ranked in Top 5% of class
Skills
Type up to 70 wpm
Hiring and recruitment
Staff Management
Training and mentoring
Team Building
Profit improvements
Relationship building and retention
Customer service and assistance
Data verification
Expense reports
Payroll Processing
Invoicing and collections
Month-end reports
Account Reconciliation
File and database management
Volunteerandcommunityinvolvement
- Adoption Dreams come true
- Fort COllins, CO
Timeline
Direct Care Professional Supervisor
Colorado Family Caregivers
08.2022 - Current
Certified Nursing Assistant
Atlas Home Health
01.2018 - Current
Office Manager
Asbestos Abatement Inc.
01.2017 - 12.2018
Manager
Village Inn
01.2015 - 01.2018
Accounts Payable Clerk
ACCU Inc.
01.2014 - 12.2015
Security and Emergency Dispatcher
Tyco Intergrated Security
01.2012 - 12.2015
Arapahoe Community College
Associate Of Applied Science from Business Administration And Management
8 2022
Pacific School of Nursing
Certified Nursing Assistant from Nursing
11 2018