Melanie Douglass

Mentored and supervised direct care staff, leading to improved quality of service and reduced turnover rates

• Conducted thorough evaluations of direct care staff to identify areas for potential growth, developing targeted training plans that addressed identified skills gaps
• Advocated for the needs and rights of clients by participating in interdisciplinary team meetings, ensuring their voices were heard and respected
• Assisted clients in achieving greater independence through skill development exercises designed specifically around their unique strengths

• Performed accurate documentation of patient information according to established protocols for recordkeeping purposes
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
• Maintained payroll information by calculating, collecting, and entering data

• Certified corporate trainer; responsible for hiring and all training of new staff to maximize team agility and performance
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
• Achieved departmental goals by developing and executing strategic plans and performance metrics

• Reviewed vendor invoices for appropriate documentation and validity prior to payment
• Maintained good working relationships with vendors and resolved disputes
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements
• Negotiated favorable contract terms with vendors, securing high-quality services at competitive rates to benefit both tenants and owners

• Dispatched and coordinated emergency services teams according to high-priority calls
• Followed established protocols for professional handling of emergency situations
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses
• Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.