Melanie Doverspike
Mesquite
Summary
Results-driven Cafeteria Manager with expertise in food preparation, inventory management, and team leadership. Committed to enhancing service quality and reducing waste through effective operational strategies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cafeteria Manager
Mesquite ISD
Mesquite, TX
09.2015 - 03.2026
- Oversaw daily cafeteria operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes to reduce waste and optimize supply usage.
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Coordinated menu planning, incorporating nutritional guidelines and student preferences.
- Led team meetings to foster collaboration and address operational challenges effectively.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
Receptionist
Scotty Nails
Rowlett, TX
11.2011 - 03.2013
- Greeted and assisted clients, ensuring positive first impressions and exceptional customer service.
- Managed appointment scheduling using salon management software to optimize daily operations.
- Handled incoming calls and inquiries, providing accurate information about services and promotions.
- Processed payments and maintained cash drawer accuracy during transactions.
Team Leader
Advance Paradigm
Richardson, TX
06.2000 - 03.2013
- Established key performance indicators to measure team effectiveness and progress toward goals.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored new team members, fostering a culture of continuous learning and development.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
Customer Service Lead
Blockbuster Corporate
McKinney, TX
03.1998 - 05.2000
- Led customer service team to enhance overall satisfaction and resolve complex issues promptly.
- Developed training programs to improve staff efficiency and product knowledge across locations.
- Implemented strategic operational changes that reduced customer wait times and streamlined service processes.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Oversaw daily operations, ensuring adherence to company policies and exceptional service delivery at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Dental Hygiene
ATI
Dallas, TX10-2006
High School Diploma -
Mesquite High School
Mesquite, TX06-1994
Skills
- Food preparation
- Health and safety procedures
- Food handling
- Sanitation standards
- Kitchen equipment operation
- Meal planning
- Inventory management
- Employee scheduling
- OSHA regulations
- Waste reduction
- Allergy awareness
- Menu planning
- Staff supervision and assistance
- HACCP record keeping
- Service safe
- Food and supplies ordering
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team leadership
- Money handling
- Calm and pleasant demeanor
- Nutritional knowledge
- Monitoring food preparation
- Coaching and mentoring
- Conflict resolution
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved conflict which led to resolution.
- Compliance with state and federal guidelines.
- Production on a daily basis
- Menu planning
- Money handling
- Inventory daily
- Copy
- Scan
- Microsoft Word
Certification
- Certified Food Service Manager
- HACCP Training
- Serve Safe Certified
Timeline
Cafeteria Manager
Mesquite ISD
09.2015 - 03.2026
Receptionist
Scotty Nails
11.2011 - 03.2013
Team Leader
Advance Paradigm
06.2000 - 03.2013
Customer Service Lead
Blockbuster Corporate
03.1998 - 05.2000
Dental Hygiene
ATI
High School Diploma -
Mesquite High School