Melanie Dube
Paris,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
Work History
Patient Access Associate
R1 Rcm
Paris, TX
09.2018 - Current
- Scheduled appointments for patients according to their needs and preferences.
- Entered medical codes into the electronic health record system accurately.
- Greeted patients and visitors in a friendly, professional manner.
- Assisted with registration of new patients and updating existing patient records.
- Processed payments for services rendered including co-pays and deductibles.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Created reports on patient demographics, billing activities, and other related topics as requested by management.
- Explained policies and procedures regarding payment plans and financial assistance programs to patients.
- Performed administrative tasks such as scanning documents into the EHR system.
- Coordinated with clinical staff regarding changes in patient status or care plans.
- Ensured all forms were completed correctly prior to submitting them for processing.
- Attended departmental meetings regularly to stay updated on policy changes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assembled registration paperwork and placed identification bands on patient.
- Submitted fees and claims to insurance companies manually or digitally.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
Healthcare Provider
Red River Home Health
Paris , TX
05.2016 - 10.2018
- Provided individualized patient care and support in a fast-paced medical facility.
- Assisted physicians with examinations, treatments, and procedures.
- Administered medications as prescribed by physician and monitored for effectiveness.
- Maintained orderliness of the work area to ensure safety of staff members and patients.
- Responded appropriately to emergency situations using accepted standards of practice.
- Provided emotional support to family members while providing end-of-life care for terminally ill patients.
- Adhered to universal precautions when handling bodily fluids or hazardous materials.
- Participated in continuing education programs related to professional development.
- Demonstrated excellent customer service skills when interacting with patients and families.
- Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury.
- Gave advice and assistance to patients with regard to diet, exercise and other homeopathic factors.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Health Care Aide
Visiting Angels Home Care
, TX
07.2013 - 10.2015
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Administered medication and treatments as prescribed by medical staff.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Helped patients maintain their independence while providing support when needed.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Transported patients to appointments using wheelchairs or strhers when necessary.
- Responded quickly in emergency situations following established protocols.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education
Some College (No Degree) - Dental Assisting
Paris Junior College
Paris, TXSome College (No Degree) - Surgical Technology
Paris Junior College
Paris, TXSkills
- Workflow Optimization
- Insurance Verification
- Payment Processing
- Appointment Scheduling
- Medical terminology knowledge
- Insurance company knowledgeable
- Multitasking and Organization
- Problem-Solving
- Registration management
- Customer Service
- Pre-Admission Requests
- Flexible Schedule
- EMR Updating
- EMR
- Information Collection
- Relationship Building
- Team Collaboration
- Medical Terminology
- Phone and Email Etiquette
- Fee Collection
- System Updating
- Money Handling
- Insurance Billing
Timeline
Patient Access Associate
R1 Rcm
09.2018 - Current
Healthcare Provider
Red River Home Health
05.2016 - 10.2018
Health Care Aide
Visiting Angels Home Care
07.2013 - 10.2015
Some College (No Degree) - Dental Assisting
Paris Junior College
Some College (No Degree) - Surgical Technology
Paris Junior College