Melanie Duke
Verona,PA
Summary
Compassionate healthcare professional with a background in nursing, known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments.
Overview
11
11
years of professional experience
Work History
Nurse Coordinator 1
UPMC Western Behavioral Health
Pittsburgh, Pennsylvania
11.2018 - Current
- Leveraged over 20 years of experience in mental health programs, including IOP and DBT skills, to enhance patient care within community treatment teams.
- Experience in addressing Multiple Mental Health Disorders in adult outpatient settings including signs and symptoms of disorders as well as medication use and potential side effects
- Collaborated effectively with multidisciplinary teams, fostering positive relationships with providers and staff to ensure comprehensive patient support.
- Excellent communication skills with patients, family members, pharmacists, outside hospitals all outside agencies including Insurance Companies
- Knowledge of and skills required to obtain prior authorizations as needed for Quantity Exception, tiering exceptions for patients
- Prioritized and addressed multiple patient issues simultaneously using strong nursing judgment and critical thinking.
Community Treatment RN
Mercy Behavioral Health
Pittsburgh, Pennsylvania
04.2015 - 11.2018
- Assessed clinical situations quickly and accurately using critical thinking skills to ensure timely interventions.
- Delivered patient care and education to empower patients with chronic illnesses in managing their health.
- Counseled patients on medication side effects and lifestyle changes to enhance health outcomes.
- Administered medications and monitored patient responses to treatments.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Education
Diploma in Nursing - Nursing
Geisinger Medical Center School of Nursing
Danville, PASkills
- Medication management
- Patient education
- Crisis intervention
- Strong clinical judgment
- Electronic charting skills
- Critical thinking
- Problem solving
- Team collaboration
- Conflict resolution
- Multitasking and organization
- Effective communication
Timeline
Nurse Coordinator 1
UPMC Western Behavioral Health
11.2018 - Current
Community Treatment RN
Mercy Behavioral Health
04.2015 - 11.2018
Diploma in Nursing - Nursing
Geisinger Medical Center School of Nursing