Melanie Dunning
East Patchogue,NY
Summary
Result oriented sales representative at Verizon with almost over 2 years of experience In driving revenue growth and enhancing customer satisfaction. Skilled in analyzing market trends and consumer behavior to inform sales strategies, with a interest in leveraging these skills to create impactful marketing campaigns. I am a proactive communicator with a passion for brand development seeking to transition into a marketing role.
Overview
8
8
years of professional experience
Work History
Solutions Specialist
Verizon
Lake Grove
02.2022 - Current
- Completing top down sales solutions to fulfill customers needs
- Analyzed customers needs to identify and address customer issues, resulting in improved customer experience
- Utilized sales techniques and strategies to build customer relationships and close sales.
Office Administrator
Hammond Street Automotive
Patchogue
02.2017 - 01.2021
- Developed and maintained an up-to-date database of customers, vendors and contacts, resulting in improved customer service
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Assisted in daily operations of the office, including filing and maintaining customer and office records.
Education
Bachelor of Arts in Communications -
SUNY Cortland
Cortland, NY05-2022
Skills
- Technology
- POS system
- Solution selling
- Ability to Work in a Team
- Technical Support
Internship
Social Media Manager M&D Deli Central
- Developed engaging content for the social media accounts including Facebook and Instagram, showcasing the menu items and specials.
- Monitored social media channels for customer engagement, responding to comments and messages in a timely manor.
- Over the course of the 4 month long internship M&D Deli has gained over 1,000 followers on Facebook and over 500 followers on Instagram and still growing daily.
Leadership
Club Lacrosse Captain
- Managed time effectively while traveling for games, attending practice and going to class.
- Mentoring teammates.
- Responsibility of leading the team on and off of the field.
Athletes Helping Others Club
- Role model to younger Students within the community.
- Providing personalized academic support to students.
- Helping others with academics while maintaining my own GPA.
Awards
Verizon Drive to Green Award
- Hit all 5 sales metrics making the store number one in Atlantic North.
- Ending the month with over 130% in sales revenue during a month that is low in traffic.
Timeline
Solutions Specialist
Verizon
02.2022 - Current
Office Administrator
Hammond Street Automotive
02.2017 - 01.2021
Bachelor of Arts in Communications -
SUNY Cortland
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