Melanie Durant
Virginia Beach,VA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Store Manager
Flynn O'Hara
Virginia Beach, VA
11.2021 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Provided feedback on marketing campaigns to improve effectiveness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Manager
Lane Bryant
Norfolk, VA
01.2019 - 09.2021
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
Associate
Catherine's Plus Sizes
Virginia Beach, VA
09.2017 - 01.2019
- Described merchandise and explained use, operation and care.
- Handled incoming calls from customers regarding orders or other inquiries.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Processed shipments received from vendors according to established protocols.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Cleaned shelves, counters and tables to maintain organized store.
- Verified credit card charges against purchase receipts for accuracy.
- Answered customer questions and provided store information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Caregiver
Laura Harris
Norfolk, VA
11.2013 - 10.2017
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Consulted with client care team to continually update care plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Recorded client status progress and challenges in logbooks and reports.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Fraud Agent
Ebay Enterprise
Draper, UT
01.2012 - 05.2013
- Provided guidance and support to internal teams regarding fraud prevention measures.
- Conducted interviews with customers, witnesses and suspects to gather additional information about the alleged fraudulent activity.
- Identified potential areas of improvement within existing processes or systems that can help reduce the risk of future fraud incidents.
- Collaborated with other departments within the organization on projects aimed at improving overall security protocols.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Performed regular audits on customer accounts in order to ensure compliance with company's anti-fraud policy.
- Worked closely with law enforcement agencies in order to investigate cases of suspected criminal activity.
- Developed strategies for identifying, investigating, preventing, and responding to fraud incidents.
- Prepared detailed reports outlining findings and recommendations related to investigations.
- Documented investigative findings in reports.
- Monitored accounts for suspicious activities, such as large transfers or sudden changes in spending habits.
- Opened investigations into issues brought up by individuals in community.
- Made recommendations for closing accounts and performed associated follow-up.
- Assisted in developing internal policies related to fraud detection and prevention measures.
- Participated in training sessions related to anti-fraud policies and procedures.
- Investigated and analyzed customer complaints of potential fraud or unauthorized account activity.
- Prepared, documented and assembled evidence for potential prosecution and civil litigation.
- Maintained up-to-date knowledge of industry trends, best practices, regulatory standards, laws and guidelines related to fraud prevention.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Updated each claims suspension annually to promote continuity of active claim suspensions.
- Assessed risk levels of transactions based on established criteria and regulations.
Education
Associate of Arts - Humanities
Tidewater Community College
Virginia Beach05-2009
Skills
- Team Development
- Operations Management
- Employee Training
- Payroll Management
- Loss Prevention
- Report Generation
- Talent Recruitment
- POS Systems
- Project Management
- Store Operations Oversight
- Customer Service Management
- Risk Management
- Problem-Solving
Affiliations
- M
Timeline
Store Manager
Flynn O'Hara
11.2021 - Current
Assistant Manager
Lane Bryant
01.2019 - 09.2021
Associate
Catherine's Plus Sizes
09.2017 - 01.2019
Caregiver
Laura Harris
11.2013 - 10.2017
Fraud Agent
Ebay Enterprise
01.2012 - 05.2013
Associate of Arts - Humanities
Tidewater Community College
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