Melanie Eggleston
Ashville,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Secretary/Treasurer
Sugar Grove Township
09.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Maintained accurate financial records, contributing to fiscally responsible budget management.
Restaurant Front of House Manager
The Bucket Cafe
08.2019 - Current
- Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Rural Mail Carrier Associate
United States Postal Service, USPS
02.2017 - 10.2021
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
Server/Assistant Manager
Alfies Seafood And Steakhouse
07.2013 - 07.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Associate of Applied Science - Criminal Justice
Jamestown Community College
Jamestown, NYHigh School Diploma -
Clymer Central School
Clymer, NY06.2013
Skills
- Supply Restocking
- Supply Ordering
- Expense Tracking
- Payroll Administration
- Meeting Coordination
- Office Administration
- Customer Service
- Payroll Processing
- Quickbooks
- File Management
- Accounts Receivable and Payable
Timeline
Secretary/Treasurer
Sugar Grove Township
09.2021 - Current
Restaurant Front of House Manager
The Bucket Cafe
08.2019 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
02.2017 - 10.2021
Server/Assistant Manager
Alfies Seafood And Steakhouse
07.2013 - 07.2019
Associate of Applied Science - Criminal Justice
Jamestown Community College
High School Diploma -
Clymer Central School
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