Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Secretary/Treasurer
Sugar Grove Township
09.2021 - Current
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained daily report documents, memos and invoices.
Entered data into system and updated customer contacts with information to keep records current.
Maintained office supplies inventory by checking stock and ordering new supplies.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
Prepared and submitted payroll taxes and reports to regulatory agencies.
Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Maintained accurate financial records, contributing to fiscally responsible budget management.
Restaurant Front of House Manager
The Bucket Cafe
08.2019 - Current
Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.
Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Rural Mail Carrier Associate
United States Postal Service, USPS
02.2017 - 10.2021
Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
Server/Assistant Manager
Alfies Seafood And Steakhouse
07.2013 - 07.2019
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Education
Associate of Applied Science - Criminal Justice
Jamestown Community College
Jamestown, NY
High School Diploma -
Clymer Central School
Clymer, NY
06.2013
Skills
Supply Restocking
Supply Ordering
Expense Tracking
Payroll Administration
Meeting Coordination
Office Administration
Customer Service
Payroll Processing
Quickbooks
File Management
Accounts Receivable and Payable
Timeline
Secretary/Treasurer
Sugar Grove Township
09.2021 - Current
Restaurant Front of House Manager
The Bucket Cafe
08.2019 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
02.2017 - 10.2021
Server/Assistant Manager
Alfies Seafood And Steakhouse
07.2013 - 07.2019
Associate of Applied Science - Criminal Justice
Jamestown Community College
High School Diploma -
Clymer Central School
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