Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Eggleston

Ashville,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Secretary/Treasurer

Sugar Grove Township
09.2021 - Current
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
  • Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
  • Maintained accurate financial records, contributing to fiscally responsible budget management.

Restaurant Front of House Manager

The Bucket Cafe
08.2019 - Current
  • Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Rural Mail Carrier Associate

United States Postal Service, USPS
02.2017 - 10.2021
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.

Server/Assistant Manager

Alfies Seafood And Steakhouse
07.2013 - 07.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate of Applied Science - Criminal Justice

Jamestown Community College
Jamestown, NY

High School Diploma -

Clymer Central School
Clymer, NY
06.2013

Skills

  • Supply Restocking
  • Supply Ordering
  • Expense Tracking
  • Payroll Administration
  • Meeting Coordination
  • Office Administration
  • Customer Service
  • Payroll Processing
  • Quickbooks
  • File Management
  • Accounts Receivable and Payable

Timeline

Secretary/Treasurer

Sugar Grove Township
09.2021 - Current

Restaurant Front of House Manager

The Bucket Cafe
08.2019 - Current

Rural Mail Carrier Associate

United States Postal Service, USPS
02.2017 - 10.2021

Server/Assistant Manager

Alfies Seafood And Steakhouse
07.2013 - 07.2019

Associate of Applied Science - Criminal Justice

Jamestown Community College

High School Diploma -

Clymer Central School
Melanie Eggleston