Melanie Elisalda
Corona,CA
Summary
Motivated Customer Service Representative of 5 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
2
2
years of professional experience
1
1
Certification
Work History
Squad Member
MOD Pizza
Corona, CA
01.2020 - 03.2021
- Working in kitchen environment, rotating between front and back of house, requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds.
- Act as food safety leader and ensure food quality, accuracy, and cleanliness in both back of house (BOH) and front of house
- Deliver safe, crave-able, accurate, and consistent quality food to our customers. Perform all food safety prep standards and storage procedures as trained
- Execute your shift to all Open/Shoulder/Closing shift guidelines
Customer Service Representative
Nothing Bundt Cakes
Corona, CA
07.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs to create superior guest experience.
- Processes guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Customer Service Representative
Romp-o-rama
Corona, CA
05.2018 - 01.2019
- Maintain the overall facility standards by ensuring all areas, stations, and play elements/structures are kept safe, clean, and sanitized & are properly attended to at all times. Regulate and enforce rules, policies & safety procedures.
- Actively create a warm, welcoming, and positive environment for the
most enjoyable guest experience by greeting guests, interacting with children and parents, and acknowledging guests upon departure. - Enforce facility rules and regulations, oversee operational processes
and procedures, and suggest any necessary adjustments as needed to management team. - Have outstanding customer service abilities, excellent communication skills, high energy and attentiveness. General housekeeping, cleaning, and sanitizing.
- Check in/out guest upon arrival/departure. Ensure all procedures are being followed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Social Science - Sociology And Anthropology
Mt San Antonio College
Corona, CA07.2024
Skills
- Responding to Difficult Customers
- Establishing and Maintaining Customer Relationships
- Upselling Products and Services
- Proactive Self-Starter
Certification
- Food Handlers License - 2018
- CPR Certified - 2020
Timeline
Squad Member
MOD Pizza
01.2020 - 03.2021
Customer Service Representative
Nothing Bundt Cakes
07.2019 - 01.2020
Customer Service Representative
Romp-o-rama
05.2018 - 01.2019
Bachelor of Social Science - Sociology And Anthropology
Mt San Antonio College