Melanie Elliott
Anderson,SC
Summary
Dynamic leader with a proven track record at Ulta Cosmetics, enhancing customer satisfaction and team productivity. Skilled in relationship building and problem-solving, achieving a sales goal higher than expected. Known for exceptional customer service and time management, adept at fostering collaboration and driving results.
Overview
46
46
years of professional experience
Work History
Sales Associate
Ulta Cosmetics
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers with makeup tutorials
Manager
the Craft Retreat
06.2010 - 05.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by showing them newest techniques in crafting
- Used pottery kiln after customers painted art projects
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Office Manager
D&H Home Appraisals
03.2000 - 01.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
President Volunteer at Peace Lutheran Preschool
Volunteer Work
09.1994 - 09.2001
- Served as an advocate both internally externally related matters concerning mission-driven endeavors pursued collectively by all parties involved.
- Implemented training programs for volunteers that increased skill development and overall effectiveness in their roles.
- Provided ongoing support for volunteers throughout their tenure with the organization, addressing any concerns or issues that arose during this period promptly and professionally.
- Promoted a culture of collaboration, fostering strong relationships among volunteers, staff members, and stakeholders alike.
- Implemented evaluation methods allowing us not only monitor progress toward established benchmarks but also continuously refine approaches employed during the course of our work together.
- Managed budgets effectively while maintaining high-quality programming for all participants involved in the organization''s initiatives.
- Developed partnerships with local organizations to expand volunteer opportunities and resources.
- Established clear goals and expectations for volunteers to enhance performance and contribute to achieving desired outcomes.
- also reported monthly to Church counsel about all activities
- worked in classrooms assisting Teachers with lesson plans
- kept our budget within Church guidelines
- Improved organizational efficiency through the implementation of new volunteer management systems.
Manager
Hallmark Cards & Gifts
01.1983 - 04.1985
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- managed weekly schedules and turned them into company
- Seasonally changed Cards and gifts, kept inventory in alignment
Manager
Mitchells Formal Wear
03.1979 - 03.1981
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Earned Manger of the year for the Virginia market and received a Cartier watch for my store's sales goal 15% higher than expected.
Education
CNA - Nursing
Johnston Willis School of Nursing
Richmond, VA03-1976
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Goal oriented
- Outgoing personality
Accomplishments
- Increased productivity by implementing several process improvements.
- Brought in new customers.
- Design - Responsible for creative design for prominent .
- Project Development - Collaborated with team of [team] in the development of [project].
Manager of the Year for the Virginia Market
I increased my store goal for sales by 15% ,I was honored with a plaque along with a Cartier Watch. I was the first Female to manage a store,
Timeline
Sales Associate
Ulta Cosmetics
11.2024 - Current
Manager
the Craft Retreat
06.2010 - 05.2011
Office Manager
D&H Home Appraisals
03.2000 - 01.2009
President Volunteer at Peace Lutheran Preschool
Volunteer Work
09.1994 - 09.2001
Manager
Hallmark Cards & Gifts
01.1983 - 04.1985
Manager
Mitchells Formal Wear
03.1979 - 03.1981
CNA - Nursing
Johnston Willis School of Nursing
Similar Profiles
Sofia GarciaSofia Garcia
Cashier at Ulta CosmeticsCashier at Ulta Cosmetics
Katelyn WhitneyKatelyn Whitney
ULTA Beauty at Ulta CosmeticsULTA Beauty at Ulta Cosmetics
Dorene AguileraDorene Aguilera
Tasker at Ulta CosmeticsTasker at Ulta Cosmetics