Melanie Ellis
Summary
Former passionate Paraprofessional with 5 years of experience in education. Proven leader with the ability to adapt to any environment and work with all learning styles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Veho
03.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Insurance Agent
TranzAct
07.2022 - 03.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Paraprofessional/Substitute Teacher
Enriched Schools
08.2020 - 05.2022
- Adapting teaching methods and instructional materials to meet students varying needs and interests
- Instructing through lectures, discussions, and demonstrations in one or more subjects, such as math and english
- Planned and conducted effective activities for grade levels kindergarten through eighth grade by observing their classroom behavior
- To improve their academic and behavior progression
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
Delivery Driver
Hello Fresh
07.2021 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Mentor Program
City Year
07.2019 - 05.2020
- Help students develop social and decision-making skills with one on one and small group sessions
- Organize school wide events designed to enhance school culture and climate
- Help create environments where students can build on their strengths, feel safe and secure while taking risks in their learning and feel connected to their school community.
Customer Service Representative
Asurion
02.2018 - 02.2019
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Education
Child Development -
Arkansas Tech University
Russellville, Arkansas05.2019
Skills
- Adapting to new environments and change
- Strategic problem solving
- Exceptional communicator
- Customer service
- Computer skills
- Writing skills
- Teamwork and Collaboration
- Valid Driver's License
- Time Management
References
- Glen Lane, Program Director, Martin Street Youth Center, (501) 416-1003, glane@cityofjacksonville.net, Jacksonville, Arkansas, 72076
- Charnise Virgil, Clinical Billing Compliance Director, University of Arkansas for Medical Sciences, (601) 467-7971, ms.cvirgil@yahoo.com, Little Rock, Arkansas, 72205
- JaCarlos Sheppard, Impact Manager, City Year, (870) 833-1199, jsheppard@cityyear.org, Little Rock, Arkansas, 72201
Timeline
Delivery Driver
Veho
03.2023 - Current
Insurance Agent
TranzAct
07.2022 - 03.2023
Delivery Driver
Hello Fresh
07.2021 - 12.2021
Paraprofessional/Substitute Teacher
Enriched Schools
08.2020 - 05.2022
Mentor Program
City Year
07.2019 - 05.2020
Customer Service Representative
Asurion
02.2018 - 02.2019
Child Development -
Arkansas Tech University