Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Melanie Ennis

Pocahontas ,AR

Summary

Dynamic General Manager with a proven track record at KDS Group, excelling in operations management and team leadership. Spearheaded innovative programs that enhanced employee engagement and reduced turnover. Adept at problem resolution and relationship building, fostering a collaborative environment that drives efficiency and success.

Overview

18
18
years of professional experience

Work History

General Manager

KDS Group
08.2023 - Current
  • Assisted in developing operational strategies to enhance overall efficiency.
  • Supported team members in daily tasks, promoting collaboration and knowledge sharing.
  • Learned key safety procedures to maintain a secure work environment.
  • Adapted quickly to new tools and systems, ensuring seamless workflow integration.

Program Eligibility Specialist

State of Arkansas
07.2007 - 07.2017
  • Participated in team meetings, providing insights and feedback on operational challenges.
  • Collaborated with cross-functional teams to streamline communication and project execution.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Program Eligibility Coordinator

State of Arkansas
08.2017 - 08.2023
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in developing operational strategies to enhance overall efficiency.
  • Supported team members in daily tasks, promoting collaboration and knowledge sharing.
  • Adapted quickly to new tools and systems, ensuring seamless workflow integration.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor - Secondary Education

Arkansas State University
Jonesboro, AR
05.2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Team leadership
  • Staff management
  • Relationship building
  • Motivation

Timeline

General Manager

KDS Group
08.2023 - Current

Program Eligibility Coordinator

State of Arkansas
08.2017 - 08.2023

Program Eligibility Specialist

State of Arkansas
07.2007 - 07.2017

Bachelor - Secondary Education

Arkansas State University