Melanie Esquivel
Houston ,TX
Summary
Developed strong customer service and transaction management skills in retail setting. Skilled at resolving customer inquiries and maintaining well-organized work environment. Seeking to transition into new field, leveraging expertise in customer interaction and operational efficiency.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Sales Floor Associate Cashier
Oncue Express
07.2021 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
Marriot Hotel
03.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Floor Associate Cashier
Buckys
03.2019 - 06.2021
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Enhanced customer experience through friendly greetings and personalized assistance throughout their shopping journey.
- Provided constructive feedback during team meetings regarding improvements for store operations or customer-facing procedures.
- Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
Education
High School Diploma -
Scarborough High School
4141 Costa Rica 06-2018
Skills
- Teamwork
- Professional appearance
- Reliability and punctuality
- Customer service
- Problem-solving
- Friendly and outgoing
- Customer engagement
- Relationship building
- Phone etiquette
- Multitasking
- Time management
- Flexible schedule
- Multitasking Abilities
- Attention to detail
- Reliable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Sales Floor Associate Cashier
Oncue Express
07.2021 - Current
Front Desk Receptionist
Marriot Hotel
03.2021 - 07.2021
Sales Floor Associate Cashier
Buckys
03.2019 - 06.2021
High School Diploma -
Scarborough High School
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