Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Melanie Fairman

Seattle,WA

Summary

Property Manager with extensive experience at Mercer Apartments, specializing in tenant relations and financial analysis. Proven track record in policy development and inventory management, enhancing operational efficiency and fostering strong vendor relationships. Committed to delivering exceptional service and swiftly resolving issues to ensure tenant satisfaction and loyalty.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property Manager

Mercer Apartments
Seattle, WA
04.2022 - Current
  • Manage and oversee the operations, maintenance, and administration of the property.
  • Field diverse tenant requests, ensuring satisfaction with both short-term furnished stays and permanent living solutions.
  • Implement rental payment policies, and pursue delinquent accounts via phone calls and personal visits.
  • Direct inventory oversight to ensure proper stock levels while managing cost efficiency.
  • Regularly refine and enforce building policies and procedures.
  • Analyze financial reports, identify trends, and develop strategies for revenue enhancement.
  • Handle resident complaints, and expedite maintenance requests.

Small Business Owner

Pet Sitting & More
Seattle, WA
12.2018 - Current
  • Coordinated with pet owners regarding care plans and preferences, ensuring tailored services.
  • Managed crisis situations, resolving issues promptly to minimize the impact on client experience, and ensure animal well-being.

Digital Sales Consultant

Intrepid Travel, Peak Adventure Travel
Petaluma, CA
10.2015 - 12.2018
  • Responded promptly to customer inquiries via telephone or email regarding products and services offered by the company.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Developed relationships with suppliers such as airlines and cruise lines to offer competitive prices on travel packages.
  • Provided ongoing support throughout the entire booking process from start to finish.

Assistant Sales Manager

Bern Unlimited
Kingston, MA
03.2014 - 09.2015
  • Supported Sales Manager in achieving all sales goals through effective collaboration.
  • Managed multiple remote projects with varying deadlines to ensure timely completion.
  • Cultivated relationships with local shops and regional sales representatives to enhance order processes.
  • Demonstrated strong efficiency in a remote work environment, meeting all operational standards.

Warranty Manager/Logistics Coordinator

Rome Snowboards
Waterbury, VT
03.2013 - 03.2014
  • Cultivated relationships with domestic accounts and international distributors for warranty support and product distribution.
  • Oversaw all customer service and warranty inquiries, ensuring prompt resolution.
  • Evaluated and replaced damaged products for all qualified warranty claims.
  • Managed creation and processing of purchase orders for in-house crew and international distributors.

Customer Service Manager

Bern Unlimited
Kingston, MA
01.2011 - 03.2013
  • Facilitated communication between local headquarters and national employees for customer inquiries and requests.
  • Supported regional sales representatives in managing accounts and processing orders for accurate deliveries.
  • Handled customer service inquiries from consumers and retail accounts efficiently.
  • Cultivated relationships with key accounts regarding order entry, warranty support, and marketing requests.

Education

Bachelor of Arts - Business Administration, Environmental Studies

Western State College
Gunnison, CO
05-2010

Skills

  • Tenant relations and lease administration
  • Financial analysis and inventory management
  • Policy development and property maintenance
  • Vendor/client relationship-building and retention

Certification

  • Hotel Management: Distribution, Revenue and Demand Management - Certificate
  • Real Estate Property Management - Online Coursework
  • Google Project Management - Certificate

Accomplishments

  • North American Sales Team Leader Award - Intrepid Travel, 2017

Timeline

Property Manager

Mercer Apartments
04.2022 - Current

Small Business Owner

Pet Sitting & More
12.2018 - Current

Digital Sales Consultant

Intrepid Travel, Peak Adventure Travel
10.2015 - 12.2018

Assistant Sales Manager

Bern Unlimited
03.2014 - 09.2015

Warranty Manager/Logistics Coordinator

Rome Snowboards
03.2013 - 03.2014

Customer Service Manager

Bern Unlimited
01.2011 - 03.2013

Bachelor of Arts - Business Administration, Environmental Studies

Western State College

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